Canadian Small Business Women

Connection, Synergy, Community

4 reasons we need community over competition in entrepreneurship

It’s no secret that choosing to be an entrepreneur is both rewarding and stressful. As entrepreneurs we are faced with what can feel like a never-ending roller coaster in the difficult times. And it’s during those times that you need the support of like-minded individuals to lean on. “Community over competition” embodies that concept. The idea that we can all win makes the roller coaster much less daunting.

Here are five reasons you need to put community over competition when it comes to your business.

There is power in numbers

Unless you are Chuck Norris or my toddler, it can be hard to walk into a difficult or unknown situation on your own. As an entrepreneur, we are often faced with tough decisions or even times where we just can’t make a final decision. Surrounding yourself with like-minded entrepreneurs gives you the opportunity to bounce ideas off someone else or even just go to someone for sound advice.

Beyond getting through a tough situation, though, building a network of peers and collaborating with other entrepreneurs is a great opportunity to lift each other up. Even simple things like engaging with their content on social media can go a long way.

There is enough business to go around

While you may have direct competitors who offer the same services as you, chances are there are things that are different such as how you provide services, the nature of your customer relationships, your ideal customer profile, etc. And in terms of products, the same thing can be said. If something isn’t quite right for you, don’t be afraid to refer people to a competitor who would be able to offer them something perfect. It could even be that you have too much work at the moment and can’t service them because you are at capacity. Whatever the reason, creating a referral network will only benefit everyone involved. Customers will get to work with someone who is a better fit for their needs, businesses won’t be trying to change who they are to fit needs that are out of their product/service offerings, and businesses can even be more selective within the sales process so you don’t always feel like you have to say yes all the time even if it’s not right.

It’s just a better way of doing business

One of the main goals when I launched SongBird was to create an agency that put relationships over the focus on profits. We all need to make money to grow our businesses, but why would you want to do it at the expense of clients, suppliers, employees, etc.? It’s not a sustainable model to strive to blow through everyone without a care in the world. Not only that, it would be a pretty lonely existence as an entrepreneur.

Beyond business practices in action, an unhealthy competitive mindset can wreak havoc on your own mental health. It is very easy to fall into the jealousy trap rather than focus on your own growth at your own pace in your own way. You have to remember that most people only talk about the good stuff, not the stuff that is going wrong. So even if you are keeping tabs on your competitors you likely don’t have the big picture!

It’s great for personal growth

Focusing on community doesn’t mean we can’t give (and receive) criticism. One of the most amazing things about having a supportive community is the ability to learn from each other. If you want others to value your time and your expertise, you need to value theirs as well. If you have the opportunity to be on the receiving end of constructive criticism or suggestions for your business… LISTEN and ACT on the advice. If you have the opportunity to give advice, genuinely give it.

Community over competition is more than just a hashtag – and it should be valued beyond friends and wellness communities. As an entrepreneur, there are just so many reasons why this mindset is good for your business. But always remember two things:

  1. You can be supportive and competitive at the same time. No one said that you shouldn’t strive for excellence and growth with your business.
  2. Like respect, the feeling of community needs to be earned by all parties involved.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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4 types of customer relationships and how they affect your brand

Your business – regardless of what industry you are in – is based on relationships. Relationships with suppliers, relationships with your team. Relationships are all important, but the relationship with your customers will ultimately decide the success of your business. Everything you do should centre around building strong relationships with your customers. The type of relationships you build will determine the long-term success of your brand (and how much fun you have building it!)

Here are a few different types of relationship you can build with your customers and the effect they will have on your efforts to build your brand.

Transactional Customer Relationships

A transactional relationship focuses solely on the exchange of money for goods/services. Every interaction a brand has with the customer begins and ends with that transaction. A brand who focuses on the transaction is likely not looking for loyalty, nor do they care about building trust and credibility. Focusing on one transaction means that you are also not looking at the long-term prospects of building your business nor are you looking to win hearts and minds with your brand story. Transactional relationships often attract customers based on price alone who are looking to fill a short-term need without building a long-term relationship with a brand. As a brand you are also less likely to focus on personalization and are only looking at short-term gains.

Emotional Customer Relationships

Emotional customer relationships look to tap into the way customers are feeling at any given time. From Nostalgia to sad, happy, hopeful, and everything in between, the goal is to focus on building campaigns and content that creates a conscious or subconscious connection to your brand and what you are selling. It goes deeper than wants and needs and humanizes the brand. Emotional relationships also often end in impulse-buyer behaviour. Brands who look to build relationships based on emotions are often focused on creating individual campaigns to create waves of interest. Think “going viral” for a campaign. It is also common for brands in this relationship category to look to cause marketing from an emotional connection standpoint.

Community-based Customer Relationships

Community-based relationships are generally multi-faceted. While you are obviously looking to move customers through to purchase, the focus lies more on engaging with customers and potential customers to create a positive and lasting impression at all stages of the customer relationship. Building a community of supporters leads to high referral rates and participation in loyalty programs. The community acts as a group of brand advocates who are both loyal to the brand and generally willing to tell your brand story in their own ways. Brands who choose to focus on this type of relationship are usually focused on building trust and long-term relationships that take time to nurture and establish. The brand is more humanized, focusing on both the customers and the people behind the brand rather than just the business. Because there is a focus on community-building, your brand will not only attract people to the brand, but also bring customers together who all share the same interests, values, and ethics. There is a level of genuine care for customers and what makes them tic.

I should note that with this type of relationship, if you aren’t careful you can get caught in the superficial spiral of thinking the community growth is the most important metric. Size is a vanity metric, what you really want to focus on is engagement, reach, sentiment, etc.

Value-add Customer Relationships

Similar to community relationships, in this type of customer relationship there is a focus on creating brand loyalty and customer retention, trust, and credibility. Personalization and customer experience play a huge role in building this type of relationship because you are always looking to fill a need for your customer and brands will find that customers in this case will always seek the best value rather than just brand loyalty. A brand who focuses on value add will be able to build loyalty over time by providing value and an honest way of doing business, working to truly understand customer needs and to educate customers on the solutions. While engagement is important, it is a bit different than trying to rally a community around the brand itself. It is more about creating 2-way dialogue to ensure you are providing value. Keep in mind that value does not always mean lowest price!

What kind of customer relationships do you currently have? What kind of customer relationships do you wish you had? While the nature of customer relationships is often defined by things like the business model and the brand personality, it is ultimately up to you how you want to connect with your customers.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to build your marketing strategy without feeling overwhelmed

It’s no secret that I strongly suggest that solo entrepreneurs and businesses with small marketing teams should start small and grow their strategy as you gain traction. This can be beneficial for a number of different reasons:

  1. It gives you a bit more time to test your product and tweak your strategy before hitting “the masses” with your glorious brand story.
  2. There are only so many hours in the day to get things done. If you are stretched thin and overworked, you will likely be even less productive and your entire strategy will suffer leaving you exhausted, six months into your launch, and nowhere close to hitting your short term or long-term goals.
  3. You don’t know what you don’t know. While you should do market research before launching your brand and/or marketing strategy so you get to know your market, sometimes, you just can’t predict how well certain strategies will work (or not!). Plus, with new skills and platforms, you will need to take into account the learning curve and time it takes to really build processes that you are comfortable with.

All reasons lead to a “slow and steady wins the race” type of attitude. Often, that is not what people want to hear. The prospect of going viral and having explosive growth seems attractive, but it also comes with challenges. And if you speak with most entrepreneurs who are “overnight successes” most will tell you that it didn’t happen overnight. Success is generally a product of hard work, experience, and learning from your mistakes so you do things differently the next time.

So, what happens if you decide you want to grow your marketing strategy – take it to the next level. Here are a few things you can do to help you adjust to the extra workload.

Make sure you are taking calculated risks

Any new tactic you add to your overall marketing strategy should be carefully planned out and researched. While there will be a certain level of trial and error to get it just right, you should always start with a baseline of knowledge so you aren’t going in blind. For example, if you are adding a new social platform to your digital marketing strategy, is your target audience on that platform and how do they use it? If you are planning a brand experience, what kinds of things have your audience experienced before from competitors?

Plan out your resources

Your resources budget is an important factor, and you know I’m not just talking about financial budgets. You have to consider all resources such as financial budget, time, skills, people, etc. Where time is concerned, consider the time it will take to execute the strategy – because that will take away from other things you are working on. Skills and people are often wrapped up together. Do you have anyone on your team (if you work with a team!) who has the skills to do the extra work and how many people will it take to carry out your plans?

Create a timeline

While it is important to know how much time you need to dedicate to your new additional tasks, you should also plan out what the entire strategy looks like with an overall timeline. This will force you to set goals and identify what success will look like so you have something to work towards. Once you know the end goal, figure out what happens leading up to that. What is the launch timeline? What do you want to accomplish in 3 months, 6 months, 1 year, 5 years, etc. Building milestones into your timeline will allow you to stay on track (and celebrate every. Single. Win along the way). You should also identify whether you have a make-or-break point where you can decide if the new strategy isn’t working for you. If you do have a timeline in mind for that, give the strategy enough time to breathe.

Make sure you have the right skills

When building a marketing strategy, we often start out with things we are most familiar with, which is why you hear so many people talking about stepping out of your comfort zone (myself included!). If you plan on adding something you aren’t fluent in, can you take a course? A workshop? Read articles (how to guides)? Watch YouTube videos? Give yourself time to learn the skills you will need to execute the strategy properly and remember that if you are learning a new skill, it will take longer to get to your end goal.

Hire an expert

Sometimes, you either just don’t have the time to do something or you don’t have the time to learn how to do it – no shame in that. In these cases, consider hiring an expert. A great agency will be willing to work with you to the level you are at, whether that is building a strategy for you to execute after some training, full implementation, or somewhere in between.

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to stay on track with your 2021 marketing

We are almost two weeks into the new year… How are those New Year’s Resolutions going? Or did you jump on the trend of not setting New Year’s Resolutions – instead opting to choose a word to drive your actions this year. Regardless of your approach, you need to make sure you stay on track with your 2021 Marketing strategy. If you took the time to build a 2021 marketing strategy, wouldn’t you want to do everything you can to stay on track for the year?

Here are four things you can do to help you stay on track with your 2021 marketing strategy.

Set clear annual goals

When December 2021 rolls around, how will you know if you have been successful with your marketing efforts? How will you figure out what held you back if you aren’t working towards something specific? As we get further into 2021, make sure you set SMART goals for both your business and your marketing strategy. If you are not familiar with SMART goals, it stands for:

  • Specific: Get as detailed as you can about what you want to accomplish
  • Measurable: How will you quantify success?
  • Attainable: It is good to have big goals, but make sure you can actually achieve them
  • Relevant: Set goals that make sense for your business
  • Timely: Give yourself a timeframe for completion

Set milestones

Creating an implementation timeline is equally as important as figuring out what strategies and tactics you are going to do throughout the year. You would have set an overall timeframe for success. However, I find that looking at that overall timeframe and those overall big number goals can be a little daunting. I like to break it down into mini milestones throughout the year to help keep myself accountable. Whether you set quarterly, monthly, or weekly mini milestones for yourself, it allows you to celebrate even the small wins throughout the year and adjust your strategy if something doesn’t seem to be working as well you would like.

Track everything

If your goals are measurable, you can track your success. If you’re not tracking, then how are you supposed to know if what you are doing is working? Tracking your success throughout the year can help you stay motivated. You just need to select your metrics based on your goals and then decide how often you are going to create reports. Your reporting should also coincide with your milestones so you can look at your strategy objectively.

Hire an expert

When it doubt… Hire someone to help you out! The right expert won’t try to get you to buy a bunch of things you don’t need. Find someone who understands your target audience, your industry, your brand – and someone who really takes the time to understand your challenges. Sometimes a little strategic coaching nudge is all you need and other times you might need someone to do the work for you. Regardless, find the right person.

 

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to get your 2021 marketing strategy ready

Every year we talk about getting ready for the next year like someone is going to flip a switch and all of a sudden it is going to be a new year, fresh start, clean slate… The reality is, when the first seconds of the day happen on January 1st, the fresh start isn’t a magical reset. It is whatever you make of it.

On December 5th, Canadian Small Business Women had a workshop about planning for 2021. So how do you make the most out of the new year when it comes to your 2021 marketing? Consider these five things:

Resolutions don’t have to happen at the beginning of a year

You should be setting goals throughout the year. Period. If the new year allows you to be more specific with your timelines, then great! But remember that you have the whole year to accomplish what you need to accomplish.

You have to look back to move forward

The successes (and failures) you had throughout the previous year should help to shape your marketing strategy moving forward. If you didn’t have the proper tracking in place throughout the year, perhaps it’s time to think about tracking your 2021 marketing success so you can use what you learn for the following year (I know, it seems crazy to think THAT far ahead, but here we are…).

Your mindset will affect your marketing

How you approach building your strategy will have a profound effect on the outcomes you achieve throughout the year. You have to look past your product or service offering to see the story behind what it is you have to offer.

Think bigger and better

What is the point if you aren’t focused on doing things better next year? If you want to grow your business, then you need to try new things and step out of your comfort zone. If things have worked in the past, that is great, but you should always think about what happens next and how can you freshen up your approach.

Find the efficiencies in your marketing strategy

If you are a small business owner, chances are you are wearing multiple hats. Most entrepreneurs I work with feel overwhelmed by everything that has to get done on a day-to-day basis let alone putting together a full strategy that outlines the big picture of where and how you will get your goals accomplished. What will help is to figure out how all of your marketing tactics fit together so you can find efficiencies. For example, find ways you can repurpose content across multiple channels creatively.

While New Year’s doesn’t have to be the only time you set goals for your business, it is a good reminder that you need to start somewhere. If you aren’t sure how to take your 2021 marketing to the next level, check out the workshop replay in the CSBW Shop!

 

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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3 things every small business should do before marketing

It can be tempting to “just get started” marketing your product because you “need to make money.” However, chances are, you aren’t going to be happy with the results you are getting because you haven’t taken the time to actually do the foundational work to set yourself up for success. If you are going to compete with the big guys, you need to do the work. And doing the foundational work will actually help you to stretch your marketing budget further and get the biggest return on your investment.

So how can you get started?

Here are 3 key things you need to do before you launch your marketing strategy.

Get your [brand] story straight

It will be pretty hard for you to market your business if you don’t really know who you are and what value you bring to the table. If you take a minute to create your value proposition, you will be forced to figure out what you specialize in, how you are different, who your target audience is, and what benefit you bring to them. Once you have your value proposition, you can create your brand messaging to help you identify more details about who you are as a business and brand, how you fit into the industry, and more specific things that make you stand out.

This will help you figure out the best ways to connect with your target audience and really make your customer the hero of your brand story. Remember, the most important thing is to ensure that all of your decisions are made based on what is best for your target audience. The type of content you create, the channels you choose to communicate, the benefits you focus on – all of it!

Write down your short and long-term goals

I have said it before, I will keep saying it…  You won’t know if you’re successful unless you identify what success is. You should have set goals for your business, but you also need to set marketing-specific goals for your campaigns. And those goals should tie into your overall business goals. For example, you may want to increase your revenues by 50% for the business. Your marketing goals could then be things like:

  • Increase traffic on product pages by 100%
  • Increase customer inquiries by 60%
  • Get 10 customer reviews every month
  • Book a new client every month

Your business will have specific goals that will make sense for your industry, current operating status, resources, target audience, etc. The important thing is to try to make sure your goals are measurable so you can track them along the way. A good reminder is to set SMART goals: Specific, Measurable, Attainable, Relevant, and Timely.

Once you have set your goals, you know what you are working towards, so create a timeline with milestones along the way. Basically you are giving yourself a chance to celebrate a bunch of little small wins until you reach your overall goals. It also helps you to figure out if what you are doing is working or not so you can tweak your strategy if necessary.

Identify direct and indirect competitors

I can’t tell you how many times we have spoken to small business owners who say they are the only ones offering a specific service only to do a quick search to find a bunch of companies offering the same or similar products/services. You don’t need an expensive market research firm to tell you if there are competitors out there. Use your search engine of choice or start listening on social media and following certain hashtags. Keep in mind that your indirect competitors (those selling to the same audience or who offer similar products/services) are also important to keep track of.

When it comes to your marketing strategy, looking at competitor strategy is a great way to see if there are certain things that are working and ones that aren’t. What are they doing to reach their customers? A great marketing strategy can sometimes be like a great jazz improv solo. It’s OK to riff off of something that is out there as long as you make it completely your own and you don’t copy it.

Figuring out who the major industry players are can also help you to identify how you are different. In business, different is great because it allows you to leverage those differences to make stronger connections with your target audience.

Small businesses don’t have to see their size as a disadvantage. If you do the foundational work, you will set yourself up for a marketing strategy success.

 

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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10 things to ask before hiring a marketing agency

The decision to hire a marketing agency vs doing things on your own is a decision that causes a lot of grief for many business owners and experts. There are a lot of factors that go into making this decision. In the end, you need to do what is best for your business. This will often boil down to what will help you reach your goals more efficiently.

Once you have decided to work with a marketing agency, the next challenge is finding the right one for you. There are a lot of marketing agencies out there. While they may offer the same or similar services, it’s important to know how to figure out what makes them different and what factors are important for your business.

Here are 10 things you should ask before you make your decision about working with a marketing agency.

What are their core capabilities and skill sets?

While some larger agencies may be able to offer a truly full-service marketing agency, most agencies choose to specialize in a core offering of services. In order to provide more of a one-stop-shop, many of these agencies will either partner with third parties to fill out their services or they will hire contract workers on an as-needed basis. None of these three options is a bad option, however, it’s best if an agency is transparent with you so you know how they operate.

Working with a larger agency comes with a higher price tag, so working with a small or mid-sized marketing agency can be a more attractive option in terms of budget. You just need to make sure you know how they operate.

Who will be working on your account?

How many times have you heard that someone hired a marketing agency because they initially spoke with someone senior only to have a junior person put in charge of their account once you signed a contract. You should know who you will be working with before you even sign a contract. Find out who your main point of contact will be, who will be running point, and who will be executing the day-to-day management of your account.

How well does the marketing agency know your industry and target audience?

Everyone has to start somewhere, but sometimes you want to hire someone who is an expert in what you need. Find out whether the marketing agency you are speaking with has ever worked with clients in your industry or even complementary industries.

Perhaps even more important, how familiar are they with your audience? Do they have experience connecting with them using different strategies and techniques?

What client successes do they have?

You will be hard-pressed to find any legitimate marketing agency that won’t provide you with case studies so you can see some of the work that they have done. Most are also not shy about talking about awards and nominations if given the opportunity. That is how you know they will take pride in the work they do for you!

Have there been any client setbacks in terms of not meeting outcomes? Why?

This is a tricky one because no one likes to talk about failure. However, a great agency will tell you when they have worked on a similar campaign and found things that didn’t work. For example, we have done a few media campaigns where after pitching, we found that the spokesperson wasn’t as readily available for comment as we thought. This made it challenging to secure as much media coverage as we had intended. To ensure that this doesn’t happen moving forward, we are always very clear on

Do you like the people you would be working with?

This one is pretty subjective because it is based more on your gut feelings about a person. The reality is, if you feel uncomfortable with someone, you likely won’t have great communication with them. An agency – client relationship should be based on trust and transparency, so it’s important for you to feel comfortable with the team you will be working with. A great marketing agency should be able to push you outside of your comfort zone to get you the best results possible. In order for you to take those steps, trust is a key factor.

How well do they listen to do you?

Taking things a step further from the previous question, your relationship with a marketing agency should be a give and take. You want to make sure that the agency you choose listens to you and makes suggestions based on your conversations and overall business goals rather than taking you in a completely different direction with no explanation. We have also spoken to countless clients who worked with agencies in the past that have just asked what services they want rather than making suggestions based on what they need. A great marketing agency will listen to your overall goals and point you in the right direction so you can get their more efficiently.

How often will the agency do status updates?

Certain projects will require a more hands on approach while others won’t need as much ongoing communication. Talk to your agency to clarify how often you will be connecting with them for updates. For some, weekly updates are great, while others a monthly report and clarifying call works fine. It is a balance between what you are comfortable with and what the agency feels is necessary for your project.

What extra costs will there be?

Always beware of hidden costs. From printing to shipping, fees for paying expenses internally vs paying yourself, and everything in between, always ask if there will be extra fees that could come up. Some projects are more obvious than others.

How will results be measured?

Each project is so different, so it is good to make sure you are on the same page as your marketing agency when it comes to defining success and how you will figure out when you get there. KPIs (Key Performance Indicators) should be seen as a guide, realizing that some projects are harder to measure than others.

BONUS: RED FLAGS TO WATCH FOR

When it comes to working with a marketing agency, you should always steer clear of people that will say anything to make the sale. A few things that make me cringe are:

  • “We can do everything” or “we are good at everything” – chances are, they likely excel in certain areas and don’t do other things well. You don’t want to be caught hiring them for the things they don’t do well.
  • “We can guarantee results!” This one is one we hear often. Nobody can really tell you what the future looks like. Most professionals make educated guesses based on known audience behaviour. You also want to make sure that they aren’t just going for the “low hanging fruit” to get you “results” rather than putting together a robust strategy for you.
  • “We charge based on results.” This is a tricky one. As someone who is extremely results driven, I absolutely understand the sentiment behind this. However, there is a lot of work that goes into getting those results. You are paying for the strategy, the expertise, and the hours of work that will be put into achieving success. Do you want to work with someone who doesn’t even value their time?

Hiring a marketing agency can be a tough decision, but there are factors that can make it easier for you to move forward.

​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Holiday Marketing During a Pandemic

The weather is starting to turn colder (I not-so-secretly love fall and winter, so I am one of the few that is super excited). Kids have started back at school. And business owners need to shift into the holiday marketing mindset. If you haven’t already started thinking about it, now is the time to get going on your holiday marketing planning!

2020 has thrown a wrench into so many of the best-laid plans. Most of your customers likely have the pandemic in the back of their minds (or at the top of mind). They have spent 2020 celebrating birthdays and other milestones via Zoom (or not at all) and they are grasping for some shred of normalcy in a world that is far from normal.

It’s going to be different this year. There is no getting around that. The big question is: How are you going to adjust your approach?

Focus on your loyal customers

Customer loyalty is everything. If you already know someone knows and loves your brand isn’t that worth focusing on? Half of the work to make a sale has already been done. There are three ways you can tap into your existing customer loyalty.

  • Revamp existing loyalty programs: Do something new that is a direct response to customer behaviour during the pandemic.
  • Offer exclusive deals: If you don’t have a loyalty program, that’s ok! But you likely have a database of existing customers or a community of followers that you can offer exclusive deals to.
  • Launch a loyalty program: If you are looking to launch a loyalty program, this is as good a time as any. Keep it simple and keep your customers’ interests at heart.

Keep your messaging consistent

There is a lot going on in the world right now. Keeping your marketing messages consistent will ensure that your customers and potential customers keep you top of mind. Competition among brands for customer attention will be different and more intense this year as businesses try to offset losses from early in the year when so many things were shut down.

Your customer needs will be different this year

Across various industries, brands will need to adapt to changing customer behaviour when it comes to the path to purchase and how they will be most comfortable shopping with you. Will your customers want to have the option to do curbside pickup or a call ahead service (The Body Shop has recently added this service as they adjust to reopening during COVID-19), a robust online shipping platform, or will they feel completely comfortable shopping in person.

In general customers will likely spend more time online this year for holiday shopping. While many customers were already doing online research before shopping in-store, many customers may try to limit time spent in-store. As a result, you will likely need to put extra effort into digital strategies so customers can easily discover what you have to offer while they are conducting online research – and shopping.

Let others tell your story

While it is important for you to connect to your audience through storytelling not selling in your own content, it’s equally as important to have other people talk about how great you are. There are a couple of ways you can plan for this:

  • Influencer marketing: Whether you run a largescale campaign with multiple different influencers or you only work with one or two influencers who are really into your brand, influencers will share your brand story in their own unique way to a large audience.
  • Customer reviews: Every time a customer reviews your product/service, they act as a brand ambassador for you. It could be tied into a larger loyalty program or simply asking for honest feedback, but customer reviews are priceless when it comes to your marketing strategy.

Build a safe in-store experience

While there are many government guidelines set out for businesses to re-open, can you go the extra mile to ensure your customers’ safety while shopping in-store? Customers will appreciate the brands that do go the extra mile. Think of creative ways you can do a little extra like exclusive shopping times for loyal customers and high risk groups or even staggered shopping times to minimize the number of people in-store and waiting in line outside as the weather turns colder.

Focus on getting attention, not selling

It should go without saying that you need to focus on building awareness for your brand. With so much noise out there now that everyone is trying to get customer attention, your customers will appreciate if you cut back on the urge to SELL, SELL, SELL! Put relationship-building first.

Social media isn’t a strategy

Social media for the sake of social media isn’t going to cut it. You need to put some planning into it and build out a content strategy that is tied into your overall marketing strategy. If you focus on great design and providing value rather than simply adding to the digital noise, you will see better results from your efforts.

Surprise and delight

Never underestimate the power of surprise and delight around the holidays. Tap into emotions, create memorable moments, and just find ways to do something unexpected.

Remember to have fun with your holiday marketing, especially during the pandemic as tensions and emotions are running high. If you have questions, feel free to check out SongBird’s upcoming FREE Masterclass on Holiday Marketing During a Pandemic to answer all of your specific questions!

 

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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5 ways to reach Millennials on social media

At the start of 2020, over there were over 3.8 billion active social media users in the world. While 90% of Millennials consider themselves active social media users, 79% of Millennials use social media multiple times per day, choosing to spend their time on multiple platforms. Instagram and Facebook are the most popular social media platforms, but how can you use this information when you are marketing to Millennials on social media?

Here are 5 ways to use social media to connect with Millennials.

Focus on what they care about

Causes and brand values have become even more important in today’s socioeconomic climate. The fact that over 60% of Millennials want their actions to make a difference because they are worried about the state of the world says it all. Every day there are renewed calls for brands to step up and support causes that are important – and do it in a way that isn’t performative. Performative means that you are doing it because it’s something your brand believes in, not just because you think it will sell more products. If you are trying to connect with Millennials, note that 8 in 10 Millennials want their beliefs and values to align with brands they buy from. Social media is a great way for you to connect with them on a deeper level.

Focus on creating a great brand experience

It’s well documented that Millennials are generally more interested in investing in experiences rather than owning things. You need to take this into account when you are building your social media strategy. Think about creating great brand experiences whether it’s through unique and interactive content, interactive contests, or even great takeovers with their favourite social media creators.

Be present. Be social

If you are going to be on social media and you want to connect with Millennials, you need to make sure that you are consistently present and interacting with your community. It’s never a good approach to ignore comments and messages as a brand, but Millennials will lose interest even more than other age groups if you don’t respond in a timely fashion. And the idea is that you should keep it social. While the majority of Millennials are on social media, one third feel that it has a negative impact on their lives. You need to find ways to add value rather than add to the negative feelings.

User Generated Content

If nearly half of Millennials are more likely to trust a complete stranger over your ads on social media, you should consider implementing both an influencer strategy as well as a strategy to share User Generated Content (UGC). If you are concerned that your followers won’t be interested in posting content that features your brand, consider that 44% of Millennials are interested in promoting brands on social media – especially in exchange for some sort of reward. Your challenge is how to introduce UGC into your strategy in a meaningful way.

Social Commerce

Retail is constantly changing and it was only a matter of time before social media created more robust ways for brands to sell through each platform. Judging by the way Millennials interact with brands and discover and perpetuate trends on social media, I’m only surprised it didn’t come sooner. Millennials have huge buying power and are expected to spend $1.4 trillion in 2020. Paired with the fact that almost 60% explore trends on various social media platforms, social commerce has huge potential.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Social Media: 4 things to focus on other than follower count

If you have 10,000 followers, but no one is buying from you, then who cares if you have 10,000 followers? If you have 100 followers and 100 people are buying from you, doesn’t that seem better? It’s time for businesses to start prioritizing engagement over follower count when it comes to social media. Follower count is a vanity metric that really doesn’t do much to drive your business unless it is paired with high engagement.

We have to retrain our brains to think differently when it comes to social media. Here are four things to focus on instead of follower count.

#1: Quality of followers

High quality followers are highly engaged and even loyal customers. They will be the first to act as brand ambassadors because they know you and they believe in what you have to say. This will help to increase brand awareness so you are top of mind. Overall, focusing on building a community of high quality followers will lead to more meaningful and relevant interactions.

#2: Engagement metrics

Increased engagement usually means higher visibility and a more interactive social experience within your community. It is also indicative of how much your audience likes your content. A few of the engagement metrics you can track are likes, comments, shares/retweets, and saves. Certain platforms favour different metrics over others. For example, Instagram algorithms favour saves and shares. The key to tracking engagement is that you should identify your overall social media goals first so you can choose which metrics you want to focus on most. Your content strategy may vary based on different metrics.

#3: Content value

Everything you do should be centered around the needs of your audience. If you focus on providing value for your audience you will find that your connection becomes stronger. It will also increase overall engagement. You can provide value through various different content strategies. A few to try are:

  • Long captions: More information sharing, and encourages people to save/bookmark your posts
  • High impact visuals: This will increase sharing and help to draw people to your content
  • Giving away almost too much information for free: Especially good for professional services, it showcases your expertise and separates those that want to do DIY from those that would prefer to pay for a professional.
  • Video: Your audience is consuming more and more video online because it is easy to digest information.

Test what content resonates best with your audience or, better yet, ask them what they want to see. If you’re really listening, you will get some great insight into the types of content you should create.

#4: Timing

Timing is everything on social media. While many social media platforms have built in analytics to show you when your audience is online or when they are most active, it takes a bit a trial and error to find what works best for you. Plan ahead and track when you are posting so you can see what works best.

Stop looking at social media as a popularity contest and start getting more social with your strategy. The more emphasis you put on your relationship with your followers, the more successful your strategy will be.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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4 ways to get your brand tone right in your content strategy

Your brand personality is something that is quintessentially you – but how does the brand tone fit into the picture? The brand tone of your content is what will help you express your brand personality and the values that make you unique. It is how you will connect with your audience to build trust and a meaningful community.

So how do you decide what brand tone to use for your content? Here are four ways to develop the best tone for your brand.

Break your brand down

It’s hard to know how to communicate as your brand if you haven’t done the work to figure out who you really are. A good way to start is to identify 2 or 3 words that describe your brand. For example, your brand could be:

  • Cool
  • Quirky
  • Innovative

Then, take those three words and describe them further:

  • Cool: young, fresh
  • Quirky: funny, unique
  • Innovative: smart, pushing boundaries

Once you do this, you can start to figure out the type of language and content that would make sense to use for your brand. You would use this description as the roadmap for your content creation.

Focus on clarity of communication

When you muddy up your messaging in any communications, it makes it hard to get your point across. You need to develop a clear sense of purpose when you create content. That starts with drafting a well-defined messaging document. Your messaging document should have 3 or 4 main messages that tell your brand story. Each main message should have 2 or 3 supporting points that highlight facts and details about each message.

If your brand descriptors (above) are your roadmap, your messaging document is your guiding light. You can pull from this document for most of your brand content. And the messaging will already be drafted to match your brand tone.

Match your marketing channel

Your brand tone should match the channel you are creating content for. While your personality won’t change, the tone you use across platforms might. The best way to approach this is to consider your audience behaviour on each platform. How do they interact with friends and family? How do they interact with other brands? How long is the average caption on the platform? What caption length do you find works best for you? Is the platform geared more towards professional networking or social interactions? Is it a marketing channel that you control the message (ie. Email newsletter)?

Asking yourself these types of questions about your selected marketing channels will allow you to match your brand tone properly for each.

Adapt over time

As your business grows over time, you might find that the brand tone – maybe even a few aspects of your brand personality – will change. Check to make sure that your brand is still headed in the same direction as when you first started out. As your business changes, you will discover the best ways to connect with your audience and your brand tone needs to reflect that. When you are first starting out, it’s good to check in more frequently (3 – 6 months), but after a couple of years, it is ok to simply include your brand check in when you do your annual strategic review.

Your brand tone will help you to connect with your target audience, so it’s an important aspect of your content strategy.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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7 steps to better content marketing during COVID-19

While we’re all inundated with discussions of how the economy is going to reopen and speculation of when that will actually happen, you should be asking what is going on with your marketing strategy. Specifically, what kind of content are you putting out there? Has your content strategy changed since the start of the pandemic? What about since the start of the lockdown?

Here are seven steps to follow to help you tackle your content marketing during this uncertain time.

Step 1: Identify current organizational goals

You may or may not be able to continue to offer the same products and services as before. However, the way your customers consume those products and services will absolutely change – whether it already has or when we find out what our “new normal” is.

How you prepare for the coming months is just as important as how you are managing on a day to day basis right now. You may think that stopping all marketing efforts is a great way to save money if people can’t buy from you, but what happens when you can re-open? Are you planning on starting from scratch to build relationships? You need to plan and figure out what today brings for tomorrow.

What are your goals right now? Are you trying to maintain a presence on your marketing channels so you don’t get forgotten about even if you can’t sell right now? Are you trying to maintain or grow your sales? Are you focused on building a community of loyal followers? Are you prioritizing educating your customers? Something else?

Once you figure it out, you can begin to build your strategy.

Step 2: Identify how your audience behaviours have changed

Audience behaviours are constantly changing these days as more information becomes available. Any time their behaviour changes, you need to adapt your approach to communicating with them. Figure out how your audience behaviour has shifted by asking yourself a few questions about your audience:

  • Are they directly affected by Coronavirus?
  • Have their priorities shifted during this time?
  • How have their purchase habits shifted? Are they comfortable buying more online? Are they buying less? More?
  • Can they still use my product/service? Do they have to alter the way they use it?
  • Are they spending more time on social media? Watching videos online? Participating in discussions on social forums?

These are just a few things to consider when you are figuring out how your audience behaviour has changed. Answer honestly and, where possible, ask your audience directly.

Step 3: Figure out what your competitors are doing

Look at the types of content your competitors are putting out there and figure out if there is anything they are doing that you think might work for your own customer base or even things that you think won’t work at all. It provides a good foundation to figuring out what type of content you should be creating in a time like this.

Step 4: Develop new messaging guidelines

Your key brand messaging should remain in tact (unless you have shifted the entirety of your business) because people still need information about what it is you are selling and they still need to get to know you as a brand. However, you should draft messaging to reflect the current situation that we are in.

A healthy mix of messaging is good because people don’t ONLY need to hear about Coronavirus updates and information from you. Your content should still reflect who you are as a brand.

Step 5: Develop content to help you communicate clearly

Your content should help you meet your goals, but it should also help you connect with your audience in the best way possible.

Focus on visuals to stop the social media scrolling and the type of content that will resonate with your audience. Are you hoping to inform, entertain, educate, promote, a combination of all the above? Your task at this stage is to create content for the needs of your audience.

Step 6: Engage your audience daily

While your scheduled content is important, your day-to-day interaction with your customers and target audience is equally as important. Now that we’re all stuck in a socially distanced world, making human connections will help you grow your community. You can use content in many ways to help you build a loyal community. For example, you can host webinars, create podcasts, develop an IGTV series, and so much more. The challenge is that you need to think beyond this time period to ensure you can carry it on beyond social distancing to show you value your community.

Step 7: Monitor content and engagement daily

Things are changing on a moment’s notice. You can’t just schedule your content and forget it. Keep revisiting the same questions throughout this time to ensure your audience behaviours and overall goals haven’t changed.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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6 tips to help you run your business during a pandemic

During a pandemic, there is always so much change and you have to be able to adapt quicker than usual. It is common to feel uncertain when it comes to your business and how to market it and stay on top of the changes so you come out ahead. Here are 6 tips to make sure you are able to stay on top of your business strategy and keep your audience interested during a pandemic.

Don’t communicate unnecessarily

There is a lot of unnecessary information out there about the pandemic itself. Everyone is adding their voice to the noise and you don’t want to be “just another email about coronavirus”. If you are sending an email communication, ask yourself whether it is necessary. Perhaps it’s better to share via social media?

It’s OK to take a step back and take a deep breath before you send out an email. During times like these where the situation can change on a moment’s notice, gather all of the information and make an informed decision rather than a knee jerk reaction.

Focus on what you do best

During times of uncertainty, it’s best to focus on what you do best – your core business. Now isn’t the time to start thinking about a new side hustle (unless you are completely shut down right now) or trying untested services (unless the market dictates this is where your industry is going). The world around you has moved to essential services thinking and so should you when it comes to marketing your business. Reinforce your messaging about what it is you offer and what makes your business so great.

This isn’t to say you can’t tweak how you offer your core business. Many businesses are moving strictly to delivery, curbside/porch pickups, and online channels. You should never stop innovating HOW you deliver what it is you do best.

Create content

Even if your customers can’t buy from you right now, they will eventually. You need to keep them interested in what you have to say so that when they are ready to purchase, your brand will be top of mind. Think about creating your content to serve a purpose, but also think about putting selling on the back burner. Your content could entertain, inform, or even teach something new. Your audience will appreciate the break from sales content – and they will definitely appreciate the fact that you aren’t focusing all of your efforts on reporting on the unfolding situation.

Be sensitive to daily announcements

If you have developed a robust social media strategy, you likely have pre-scheduled social media posts ready to go. Double check your content daily to ensure that it matches to the tone of the daily announcements regarding the pandemic. You might have to adjust your content or change it altogether to be sensitive to the situation.

WFH

It seems like a given, but if you can, work from home (WFH). This will help to stop spread of the virus within your community. As business owners, you should look at this as an opportunity to get creative with how you communicate with your team. During this period where you are either working from home or temporarily closed, make sure you take care of your employees. One sentiment that stands out right now is the brands that indicate that they will cover lost wages and their employees are protected.

Don’t panic

Your first reaction when it comes to business should never be to panic. If you feel like your business is going to be affected negatively by the pandemic, try to look at your overall business strategy to see if there are things you can do a little bit differently during this time. Figure out how your audience is doing and adjust accordingly.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Marketing, PR, or Sales: Which comes first?

What comes first – the chicken or the egg? It’s a question that has sparked debate for a long time, and it will continue to spark debate for years to come. When it comes to your business and connecting with your customers, there is a similar question. Does marketing, PR, or sales come first?

At SongBird, we strongly believe that – no matter how much bravado you use to try to argue otherwise – your marketing strategy should come first. It will help you create the foundation to grow your business.

Let’s talk about why it’s important to see your strategy development this way.

Defining Marketing, PR, and Sales

The American Marketing Association defines marketing as “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.” I would add that your marketing strategy will define any of your outreach through the foundational work that is done to develop your brand strategy. If you take the basics into account, marketing is about the four P’s – Product, Price, Place, and Promotion.

The Canadian Public Relations Society defines Public Relations as “the strategic management of relationships between an organization and its diverse publics, through the use of communication, to achieve mutual understanding, realize organizational goals and serve the public interest.” It really boils down to the fact that PR is meant as a way to manage your brand reputation whether you are a business, organization, or an individual expert.

The Business Dictionary defines sales as “The activity or business of selling products or services.” Some also describe it as the actual exchange of money for products or services.

What It All Means

If you look at the above definitions, marketing is the umbrella that covers everything, whereas PR and sales are methods or tools to use to connect with your target audience.

Modern Challenges

While the definitions show that each fits into a different box or silo, technology has made answering the overall question of which comes first harder because it has blurred the lines between marketing, PR, and sales. For example, social media has changed the game for all three things. It could actually be considered part of Marketing, PR, and Sales given what it is used for. Where PR is concerned, social media has allowed the media landscape to shift significantly (hello, influencers!), created opportunities for digital brand experiences, and connects brands directly to their audience in real time. In terms of Marketing, it is a way for a company to promote what they have to offer as well as develop a strong brand presence and general awareness. Where sales is concerned, most social media channels allow you to sell directly from posts, and act as a lead generation machine to funnel into your sales funnel.

For small businesses – and larger companies running lean – whose teams are also small, the lines become even more blurred because one person might wear multiple hats. The same person might be responsible for the overall marketing strategy, creating branded sales materials, social media, experiential events, influencer relations, and media relations. In a larger company 5 or 6 people – or more – might manage these things.

Marketing first

In spite of the fact that the lines are blurred, marketing should always come first. Your PR and Sales strategies should support your overall marketing strategy and goals, which should support your overall business strategy and goals.

To be clear, marketing, PR, and sales all need to work together to get you to where you need to be, but you should really explore your marketing strategy before launching into your PR and sales execution.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Faking popularity on social media will hurt your brand

Hands up if you have ever wished your social media following would just grow wildly overnight. Almost every brand and influencer has wished this at some point (for some it’s an ongoing thought). Have you ever posted to Instagram only to check every 5 or 10 minutes to see if anyone has liked your photo?

Because everyone wants to “go viral”, social media has become a bunch of users and brands just trying to be the loudest in the room rather than thoughtfully engaging with the followers they do have. Of course, we throw statements like “fake it till you make it” into the mix and you end up with people buying followers and engagement to try to appear more popular than they actually are.

Whether you are partnering with influencers or other brands or you are just trying to build your own social media community, it’s time to take note of what’s really important.

You can tell if someone is faking it

It’s important to know if someone is faking it if you are doing any influencer marketing or brand partnerships, but it’s also good to remind yourself that people can tell if you are faking your popularity.

For any sort of partnership, you want to make sure that the parties you are working with can help you to reach your goals.

Here are the things that will help you figure out if someone is the real deal or not (and provide a good guideline for your own social media):

  • Genuine comments: Are the comments genuine or do they seem really generic and unrelated? A bunch of comments like “Great shot!”, “Cute!”, and “Nice pic!” are generally from automated bots that you either pay for or are spam. Also have a peek at the last 10 to 20 posts to see if it is the same group of people commenting over and over in the same ways.
  • Real likes: While Instagram removed total likes counts, you can still see who liked a post. A quick scroll through the list of names and profile pictures will give you a good sense of whether a profile is real or not.
  • Real followers: A fake follower will often have one or more of the following: random typos in the name, random numbers in their name, the generic egg profile image instead of an actual picture, low post count – we’re talking one random image on the feed, and often seems to have nothing in common with the person they are following. Most social platforms are starting to crack down on fake followers, but it’s definitely an uphill battle.

Keep in mind that your audience is also looking at you under the same microscope you are evaluating partners. It’s not worth it to fake your own brand popularity. There is no replacement for good strategy, great content, and meaningful engagement.

Why brands should keep it real

In a world where your customers and potential customers are armed with more information and the power to choose between an increasing number of options available to them, honesty is always the best policy. Also, with the increasing conversations and research studies about how social media is directly tied to mental health issues, you don’t want to be a part of the problem.

Knowing what we know about social media and what can happen if your target audience doesn’t trust you as a brand, here are some things to remember about keeping it real on social media.

  • Quality is way more important than quantity: You could have 10,000 followers and no customers or 100 followers and 50 customers. It doesn’t matter about how many people are in your community as long as they are engaged and loyal to your brand.
  • Prioritize meaningful connections above everything: Remember that social media should be social. The conversations you have with followers – whether they are customers, influencers, or other brands – should drive your overall strategy.
  • Don’t let social media become too commercialized: Social media isn’t about hard selling or telling influencers what they have to It always comes back to relationship building and dialogue.
  • Buying followers and likes will only hurt your credibility in the end: In short, people always find out and once they do, they will never forget.

There is no silver bullet or magic carpet that will carry you to successful growth on social media. You may be tempted to pay for followers and engagement because it’s so easy to do it, but if that opportunity ever tempts you, best to avoid it. Not only are you feeding into a toxic social media culture rather than fostering a positive channel for people to interact with your brand, but you could actually do more harm than good to your brand reputation.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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