Customer Service For Small Business
Learning to deliver great customer service for your small business can help keep your customers happy and boost your business. Providing the best service can be a challenge, whether you’re a new business or established.
Need some pointers improving your small business customer service? I will walk you through some great pointers.
Customer Service Is Great Business.
The great news is that excellent customer service doesn’t have to cost a lot of money. Most of the important steps a business can take are free. Once you select the tools — social media, chat, CRM systems there’s no stopping.
Customer Relationship Management (CRM) can provide you with the reports you need to monitor your customer service and organize other aspects of your business, including operations and marketing.
You can also manage your customer relations by creating customized reports and send custom emails. CRM lets you analyze patterns and trends in your business. Although CRM systems are a great way to start it is a paid service which is available in various prices. The prices range from $35 – $125 a month.
A help desk application can make it quick for you to serve customers and can be used for online businesses. You’ll be able to create a ticket for each issue and route customers through the proper procedures to get their issues resolved.
This is very important.Make sure your business has at least one social media platform. It’s an essential customer service channel that needs to be monitored and used to interact with customers and fix their problems.
A lot of customers prefer to reach out to the company in different ways. While some might like email or phone, chat is essential for any small business. In today’s world, customers expect instant gratification and as an owner it is great to provide at least two of these options.
Identify Your Customer Service Issues
As an owner you can quickly become exhausted by trying to do everything. It is important to get an overview of the issues the business is facing.
A great way to keep up is with CRM reports, by reviewing the customer service reports on a daily or monthly basis.
If you decide to use CRM this can get included in this report. You can review this report to find out which customer complained, what it was about and what is being done about the complaints
Issues which aren’t complaints but are issues that need to be resolved with the product or service. A weekly service report should show every open service ticket, what was last done to resolve it, and what is the next scheduled action.
This report shows how long it takes to resolve customer problems. You can set a goal and check to see if you’re business is meeting that goal. An alert can be sent by email, text messages or popups. This can minimize any issues by allowing you to jump in and make sure the problem gets fixed immediately.
What Is Your Plan?
Now that you have some ideas about what is needed, you should start looking at your business. The services or products you provide, and all the ways you can fulfill your customers or clients.
You can sift through customer surveys, complaints and take notes for improvements. Always ask yourself how you can do more for your business more often. Remember that a high-quality customer service can help make your business more successful, its always easy to make risky choices which can dent your business.
Implementing some of the below points can help your to be stronger as a company.
- Know what excellent customer service is.
- Train employees to solve problems.
- Have a social media profile
- Apply management tools, and reporting that make it easier to communicate with and please your customers.
I hope you can implement a few of these pointers so your business can reach a higher level of growth and success.
About Jan “La-la” Dale
My name is Jan “La-La” Dale, I am a photographer, web and graphic designer. I own a photography and videography company called (Rue Studios). With my experience in the corporate world for 10+ years, I was training employees and employers in customer service and client relations.
After opening Rue Studios, I realised that as entrepreneurs and business owners we forget the importance of customer service and client relations. I hope you all take something from my experiences and implement it in your growing business.
Social media links @itslaladale