During a pandemic, there is always so much change and you have to be able to adapt quicker than usual. It is common to feel uncertain when it comes to your business and how to market it and stay on top of the changes so you come out ahead. Here are 6 tips to make sure you are able to stay on top of your business strategy and keep your audience interested during a pandemic.
Don’t communicate unnecessarily
There is a lot of unnecessary information out there about the pandemic itself. Everyone is adding their voice to the noise and you don’t want to be “just another email about coronavirus”. If you are sending an email communication, ask yourself whether it is necessary. Perhaps it’s better to share via social media?
It’s OK to take a step back and take a deep breath before you send out an email. During times like these where the situation can change on a moment’s notice, gather all of the information and make an informed decision rather than a knee jerk reaction.
Focus on what you do best
During times of uncertainty, it’s best to focus on what you do best – your core business. Now isn’t the time to start thinking about a new side hustle (unless you are completely shut down right now) or trying untested services (unless the market dictates this is where your industry is going). The world around you has moved to essential services thinking and so should you when it comes to marketing your business. Reinforce your messaging about what it is you offer and what makes your business so great.
This isn’t to say you can’t tweak how you offer your core business. Many businesses are moving strictly to delivery, curbside/porch pickups, and online channels. You should never stop innovating HOW you deliver what it is you do best.
Even if your customers can’t buy from you right now, they will eventually. You need to keep them interested in what you have to say so that when they are ready to purchase, your brand will be top of mind. Think about creating your content to serve a purpose, but also think about putting selling on the back burner. Your content could entertain, inform, or even teach something new. Your audience will appreciate the break from sales content – and they will definitely appreciate the fact that you aren’t focusing all of your efforts on reporting on the unfolding situation.
Be sensitive to daily announcements
If you have developed a robust social media strategy, you likely have pre-scheduled social media posts ready to go. Double check your content daily to ensure that it matches to the tone of the daily announcements regarding the pandemic. You might have to adjust your content or change it altogether to be sensitive to the situation.
It seems like a given, but if you can, work from home (WFH). This will help to stop spread of the virus within your community. As business owners, you should look at this as an opportunity to get creative with how you communicate with your team. During this period where you are either working from home or temporarily closed, make sure you take care of your employees. One sentiment that stands out right now is the brands that indicate that they will cover lost wages and their employees are protected.
Your first reaction when it comes to business should never be to panic. If you feel like your business is going to be affected negatively by the pandemic, try to look at your overall business strategy to see if there are things you can do a little bit differently during this time. Figure out how your audience is doing and adjust accordingly.
Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.
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A version of this article was originally posted to the SongBird Marketing Communications blog.