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Give Your Audience an Experience They’ll Remember

CHuntly

We’re all familiar with the major stunts that brands have pulled off. Whether it’s a guy free-falling from the edge of the atmosphere, a horror scene in a coffee shop, or an elevator with a false floor, the one thing all of these stunts have in common is that they leave a lasting impression on anyone who experiences or sees them. These public stunts, also called brand activations or experiential marketing, can result in a huge bump in your brand awareness growth.

The good news is that you can create an amazing experience at any budget.

Here are 6 things to consider when you are building experiential marketing into your overall marketing strategy:

  1. Clearly define your objectives: This goes for any strategy you build, however, it’s very easy to get carried away when you are doing experiential marketing. When any new idea comes up, you always have to ask yourself how it relates to your strategic objectives and if it helps you reach your overall business goals. If the answer is no, then the idea should be off the table.
  2. Budget: This should come up whenever you discuss strategy. Most small businesses are limited when it comes to budget, but that doesn’t mean your strategy has to have a small impact. It just means you have to plan carefully within your budget.
  3. Concept: This is the thematic idea that will tie everything together. Your concept should represent your brand and its values. This is the overall story that you will pitch to media, and it will shape the activities that happen on the day of the activation.
  4. Connection: Remember that you are creating an experience, so you should tap into all of the senses and emotions that will resonate with your audience. The idea is that when people remember the experience, they immediately associate it with your brand. The first step is making the experience memorable. They need to feel a connection with your brand, so any activities you do should make sense for your brand.
  5. Cross-channel integration: Utilize all of the resources you have available. This means integrating social media, media relations, influencer relations, and content creation into your planning. The event shouldn’t just live in one place. Why not stream it live or have attendees upload photos to Instagram?
  6. Continuity: What happens beyond the day of the activation? Many brands forget that it takes more than one event to put your brand on the map. You might generate a lot of social media buzz and maybe some media coverage, but what next? You have to keep thinking of ways to keep your story fresh and encourage people to keep talking about you.

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

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Where do content marketing ideas come from?

selfy photo

 

Most business people feel like surfing the internet these days is like trying to sip water from a firehose. It is overwhelming, and with so many businesses out there, online, your business can seem like a grain of sand on an endless beach.  How can a grain of sand stand out?  The simple answer is, Content Marketing.  What content to create is a harder question to answer.

In the last five instalments of this six part series I have walked you through the content strategy process which answers the questions:

1) Why does my business need to produce and publish useful, relevant content? Have a look at post number one, a content strategy primer, and post number two, which is all about getting started and defining your brand values.

2) Who do I target with this content (and where do I find them)? Have a look at post number three, which is all about understanding your target customers as users, and post number four, your social strategy SOS.

3) Where should I focus my efforts to get found? Have a read of Post Number 5, Getting Found by Search Engines.

Content Marketing is about using content to drive sales.  And if you do it right, it’s your best opportunity to stand out and make more money.  It is unqieuly suited to small business because smaller businesses are closer to their customers, with a greater ability often to engage in dialogue with customers and stay aligned with customer needs.  That dialogue is where you find out what content you should be producing.

Getting content ideas from your sales funnel

I never realsied, before becoming a business owner, that I would also need to be a salesperson.  But this is job number one for every small business owner, and content marketing is a great way to warm up your leads: it can help you to generate those leads in the first place and then move those leads down the sales funnel closer to purchase in a gentle, helpful, and purposeful way.

Your sales funnel is also a great place to look for content ideas.

Sales-Activity-Funnel

Are there places in your sales funnel, or in the greater value chain that surrounds your business, that your customers are getting “stuck”?  Understanding where your customers are stalled in the funnel is a good way to figure out what kind of content you need to produce and where you need to produce it.

 

When in doubt, ask!

In the Getting Found post in this series, we talked about the questions cusrtomers ask you as a great place to get keywords.  This is also a great plce for content ideas.  What questions do your customer ask you?  When you’re at conferences or other events where your customers congregate, what questions do you hear people asking speakers or other vendors?  As a speaker, I always ask my workshop attendees to tell me their biggest challenges, so I have fodder for blog posts, webinars, and podcasts in the future.

Interview your customers.  If you’re not sure what to ask them have a look at your value proposition and circle your assumptions, then validate those assumptions with your cusomters.  Google survey is a really easy tool, as is mailchimp for keeping email lists.  Use these tools to ask your customers what they need help with!

 

Quality trumps Quantity

And don’t panic if you don’t have a huge base to work with.  The Lean business development model recommends talking to 50 potential customers to find out if your business idea is solid.  User experience designers often only interview 6-10 ysers to find out if their ideas address user needs.  The average number of supporters it takes to fund a successful kickstarter camapign?  Only 100!

You don’t need a huge customer base to do well, if your customers love you.  How will they love you?  Deliver content with TNT: that generates Trust, that targets their Niche concerns, and that Teaches them something, that helps them

The same principle applies to your content: if all you can reasonably manage is one blog post a month, then write one a month, but make sure it is of the higest possible quality, and filled with TNT (Trust, Niche, Teach).   Conisistency also trumps quanitity: a regular monthly podcast is a better idea than a podcast published sometimes weekly, sometimes biweekly, or sometimes not at all.

Consistency is important in the visual langauge you use as well: make sure you maintain a consistent use of your logo, the colours in your brand palette, and that the visual language in your photography and graphics aligns with your brand values and your user needs.

 

Build your editorial calendar

A mistake beginning publishers of content often make is basing their editorial calendar around generic, seasonal events.  Base your calendar on user needs, or events important in the lives of your customers.   In terms of frequency of different types of content, and keeping in mind the advice above (quality trumps quantity), an editorial publishing pattern that quickly build a great content library would be:

  • 1 blog post per week
  • 1 piece of feature content per month such as
    • ebook, whitepaper, or report
    • infographic
    • a webinar
    • a presentation, workshop, or speaking opportunity
  • 3-7 social posts per week

Your editorial calendar should capture the publishing pattern you choose and the topics you will focus on.

One advantage of building your library using the pattern above is that at the end of a year of publishing, you will have enough content to publish a book.   Self-publishing is a great way to get your content into the biggest search engine for experts in the world: Amazon.

Benefits, not features

Your content strategy is the backbone of your online communications whether you are able to content market or not.  If you don’t think your writing skills are up to par, hire a copywriter: your content strategy provides the guidelines they’ll need to review so they can write for your business.  And if in the end you decide that content marketing is not the most effective way for your business to get found, (see last month’s post for more details), sometimes being useful is all about using benefit-driven language in your communications rather than feature-driven language.   If you take nothing else away, remember “Benefits, not Features” as your guide when writing copy for your sales and product pages.

And, print out and post this handy infographic that sums up the content strategy process.

For more resources and information on Content Strategy and to download a detailed description of what content strategy entails, go to analyticalengine.ca/resources or download a Content Strategy Info graphic at http://bit.ly/1qY9tYp.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant.  With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business.  Learn more about Christine at analyticalengine.ca

Your Brand Values and Governance Model: Developing Your Content Strategy

GovernancePlanning (2)

Part 2 of a 6 part series on Content Strategy for Your Business

 

In the first post in this series, I outlined what a content strategy is and why it’s a critical part of your digital business model.  Over the next 5 weeks of this series, we’ll go through a full content strategy, but where to start?  Sometimes it’s best to start at the end.

 

Governance: Start Your Strategy at the End

When it comes to Content Strategy, A Governance model is perhaps the most important factor.  Why?  Because if you understand up front what it will take to create, measure and maintain your online business communications, you will be more realistic and strategic when you develop your content strategy.  In this post I’ll outline what your governance model will include, and then go into some detail on the creation of the first piece of your content strategy and resulting governance model.

What do I need to Govern?

Online business communications are the basics on your website, which might include

  • Your Home page
  • An “About Us” page or section
  • A services Section and/or product pages
  • Your contact page
  • Campaign based landing pages

Depending on your business goals, it might expand to include content marketing such as

  • Email communications such as e-blasts or newsletters
  • Blogging or articles
  • Info graphics or tools

And depending on your customers and where they are in the sales funnel, it might include brand awareness tactics like

  • Social media: Twitter, Facebook, Linked IN, Instagram, and Pinterest…
  • Influencer marketing

 

Governance of your content strategy means managing these communications, and it is like running a second business, your digital business.  It is part marketing, part sales, and part corporate communications.  And like any business, you need a plan: that’s what Governance is.

Your Governance model brings together all of the pieces of your content strategy into a structured, executable plan of action.  Putting a realistic and actionable governance model in place means being very clear about your brand values and goals, your customer needs, knowing which platforms your ideal customers are using, and which blend of content types will give your brand voice consistency and regularity, and then putting it all in a calendar.

 

A Governance Model Outline

 

Your governance model will be made up of:

1) A clear statement of your brand purpose.  This can be in the form of a mission statement, or it can be in the form of a message map, elevator pitch, or Value proposition (also sometimes called a unique selling proposition or USP).

2) A customer avatar or persona that describes your ideal customer

3) A clear idea of the conversion funnel for your ideal customer and which content types, on which platforms are likely to reach them.

4) An editorial calendar outlining when and what you are going to create or curate and some handy tools to keep it all running smoothly.

These things need to be written down!  Don’t keep it all in your head.  I keep my governance model in front of me in the form of sticky notes and charts pinned to a large piece of foam core that serves as my content strategy whiteboard.   Knowing that these are the building blocks of your content strategy governance model, you can sketch them out very high level, and over the next 5 weeks we’ll fill in the blanks, starting this week with Brand Values.

 

Your Brand Values: Let’s Clarify

What are your brand values, and what are your business goals?  By getting this down very clearly you will have some good material for your About Us page and a guide that will help you with your future content, customer, and platform decisions.  The problem with typical mission statements is that they are very high level and often include a lot of jargon.  For this reason I prefer to create more tactical artefacts, such as a Message Map or Value proposition.

Build a Message Map

A message map is perhaps the most tactical artefact you can create.  It is quick and relatively easy to put together and is a good guideline document if you need to write something quickly such as a product launch announcement, or if you need to give something to your employees so they know the talking points on a particular product, initiative, or your business generally.  CEO’s or PR writers use message maps if they are preparing to do a media interview, for example, or write a press release.

Watch this video about message maps, or use this basic formula, starting with a Twitter-friendly headline.  This means a short, maximum 140-character statement about your brand or product.  Then, write down 3 key points about your brand or product, making sure they are short bullets.  Finally, for each of those three points, come up with a few supporting facts, statistics, or stories that bring the point home.

 Message-Map-Diagram (2)

 

Clarify Your Value Proposition

 

Creating a value proposition using this template from copyhackers will give you a little bit more range of options in terms of how you might talk about your brand as a whole.  Copyhackers has an excellent suite of worksheets and tools for all aspects of content strategy and a great process for figuring out your value proposition, that has you think about your brand and your service(s) or product(s) by filling in this grid.  In the left-most column, write down all of the statements you can come up with that describe the benefits or features of your brand, service(s) or product(s), then really ask yourself if that statement gets a “tick” in the boxes to the right.  When you have a statement that ticks all the boxes, you have a great value proposition!

 

Christine McG
My favourite tool is taken from the book “Gamestorming” because it brings customer target into the mix, and it is visual and easy to fill in the blanks.  Try to make a few of these until you find a combination that feels right.

 

 

elevator-pitch (2)

Once you have a clear idea, or collection of ideas and statements on what you have to offer as a business, the next step is having a very clear picture of your customer: knowing what they want, and where they are going to find it.

Over the next 3 installations, we’ll cover

  • Your Customer: figuring out what your customers want, who they are, and where they are.
  • Social media strategy: we’ll answer the question: do I need a website AND do social media? (The answer is, yes!)
  • Editorial and Content types: we’ll look at creation vs curation and finding the right balance for your brand and your customers, and why you need a schedule. Regularity and consistency is key to building audience.

 

This sounds like a lot of work

I could spend all of my time on creating and maintaining content.  But obviously then I wouldn’t be running my business.  Every business owner has to be a sales and marketing pro these days, however, and much of that sales and marketing activity is contained within the governance model of your online content strategy.  It’s important to find the right balance-or governance model-for your business.

 

For more resources and information on Content Strategy and to download a detailed description of what content strategy entails, go to analyticalengine.ca/resources or download a Content Strategy Info graphic at http://bit.ly/1qY9tYp.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant.  With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business.  Learn more about Christine at analyticalengine.ca

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