Canadian Small Business Women

Connection, Synergy, Community

7 Easy Ways to Tap into the Power of Mobile Marketing

As a business owner, it’s your job to find ways to connect with your customers. We live in a mobile world where 73% of people have their phone on them at all times. If you are targeting Millennials, that number goes up to 87%! Are you doing enough to connect with your audience on the small screen?

A lot of business owners feel that mobile marketing is too complicated and too expensive. While there are some tactics that are more costly, there are a lot of things you can be doing as a small business owner to enhance your marketing strategy that is already in place. The reality is, your customers are likely multitasking with their phones throughout the day, so your marketing strategy should reflect that behaviour.

Here are 7 ways you can integrate mobile into your strategy while not breaking the budget.

  1. Have an event hashtag: While this might seem obvious, a lot of event organizers don’t use this in the best way. You need to make sure your hashtag is:
    • Unique: It’s hard to track the conversation if your hashtag is used for other things.
    • Not too long: Ease of sharing should be the goal and if your guests have to type in 14 characters each time they use it, it won’t get used as often as you’d like.
    • Clear: If your hashtag doesn’t make sense, you’ll likely see a lot of errors.
    • Active: Encourage the dialogue by assigning someone from your business to use it actively throughout the event.

And once you set it up, make sure you track it!

  1. Livestream content at an event: Who doesn’t want to see their name in lights? Set up screens around your event and show a stream of Tweets from attendees. It encourages more participation using your event hashtag.
  2. Post live from events: While you want your audience to engage with you, you also want to show that you are active. Posting to social throughout an industry or client event you are attending shows you are tapped into the latest trends in what you do.
  3. Run a social media contest: People are constantly on their phones and a contest encourages them to share content with you in mind. Either set up a photo contest or a scavenger hunt type of contest where users share a picture to their account and tag you in it and/or use a dedicated hashtag (see #1 for tips!).
  4. Have customers check in at your business or event: This one is great because it has a lasting impact when potential customers see how many people have checked in at your business. You can provide incentive in the form of a loyalty program or contest as well.
  5. Use text and other messenger apps: Text is a great way to communicate with your engaged customers by having them opt in to receive messages. Send special deals, new product information, announce contests, etc.
  6. Have a mobile-friendly site: this should be obvious by now, but many businesses don’t have a mobile-friendly site. Make it easy for your customers to browse using their smartphone.

As with any marketing strategy, you need to set out your objectives and goals before you choose what’s right for you.

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

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How to Network when Networking isn’t your thing

Sheralyn

You’ve opened your own business. You have hopes and dreams of hitting the big time or maybe you just have a vision, values and a commitment to a product that you want to share with the world. The problem is – you’re just not that comfortable sharing. You believe in your product and that YOU are the subject matter expert but talking to others makes you tremble in your boots. How do you overcome this challenge and get out there to meet, greet and network?

It all boils down to this: GET REAL and BE R.E.A.L.! (Be Realistic & Reasonable, Manage your Expectations, Develop a positive Attitude & Love what you do!) Too many of us spend far too long trying to be something that we’re not. If networking isn’t a strength, that’s fine. Some of us are experts at writing words and some are great at speaking them. Either way, OWN who you are and be proud of it. This one act alone will help boost your confidence. Getting R.E.A.L. is about acknowledging who you are and what strengths you have, then setting targets that are reasonable and realistic. When it comes to networking these first two elements are key: Be Reasonable and Realistic about your Expectations. If you’re a wallflower, don’t schedule a conference with over 200+ attendees as your first venture into networking. Rather, find something local, check in with your Chamber of Commerce or Small Business Enterprise Centre and connect with like-minded local entrepreneurs where there may only be 12-15 people in the room. Log in to “MeetUp” and search for groups that are within your specific market and consider attending one of these meetings just to observe how others in your field interact. If you work up the courage to engage even one person in conversation, distribute a business card or two, consider that the first step in your successful networking career! There are also many organizations that cater exclusively to networking for women and while cutting off 50% of your potential clientele is not a good long-term strategy, it is an excellent place to start and feel comfortable – in a nurturing all female environment. Before heading out the door on your first attempt, practice on family members, heck speak to the family dog or sit hubby or your best friend down on the couch and practice your pitch on them until it sounds right. Writing something down vs. saying it “in your out loud voice” are often two entirely different things so don’t just write a great intro for yourself, practice saying it out loud to see how it sounds.

Along with Reasonable and Realistic, make your first few networking experiences memorable by adopting a positive Attitude. This might sound simplistic but if you’re nervous going in it will show. Attitude isn’t just about the words you choose it’s how you carry yourself and the face you show to the world. Stand tall, put a smile on your face, project a positive attitude out into the room and you will receive it in return. Put your cell phone away and don’t rely on it as a crutch. I once watched a women at a networking event as she arrived, “reading” email messages, checked in, found a seat and cell phone still in hand, never looked up once. As others joined her table she would glance up briefly and smile but no words were exchanged. I purposefully approached to chat with her and it was obvious she was very nervous. I understand but never looking up and attempting to make eye contact or engage with others won’t help improve your networking skills. No doubt her overall impression of that networking event wasn’t positive but she did nothing to help herself. A positive “I can do this” attitude while you are at an event will help carry you through the event.

For women networking here are some other practical tips:

  • Ditch the purse or invest in a crossbody bag that keeps you hands free.
  • Find a small, easily opened case to hold your business cards and in which to store those you receive.
  • Put your cell phone away – unless it’s your kid calling from school or jail chances are you don’t need to take that call. Cell phones are a distraction and make it too easy for you to appear busy and not focused on the reason for attending in the first place.
  • Likewise – stash your coat, your nerves will keep you warm enough!
  • Networking isn’t about the coffee – make your goal to meet people first then suggest to someone you’ve just met “let’s grab a coffee and find a table.” It’s a great way to extend a conversation rather than fumbling to balance that coffee and extend your hand for a handshake when you are first introduced.
  • If you are more comfortable attending your first couple of events with another person that’s fine but agree to split up when you arrive. Maintain eye contact for mutual support and you can always join up later to sit together. You’ll have the confidence of knowing someone is there with you but the opportunity to meet other people too. You might even double your odds if you both meet others and mutually share the contacts and introductions you’ve just made!
  • Recently, someone suggested to me that you make a specific goal for yourself like “Meet three people” or “Exchange 4 business cards” and then you can leave. Having an objective before you head into the event will leave you with a feeling of accomplishment when you achieve it.

Finally, you hear a great deal about passion these days. That is – hopefully, if you are a small business entrepreneur trying to grow your business, you LOVE what you do. If you love what you do your passion will shine through and that’s going to help you in terms of your positive mental attitude and your confidence level when walking into a room for networking purposes. Here is the most important tip – if you LOVE what you do, fine-tune your introduction so your love, commitment and passion shines through. We’ve talked in this space before about your “pitch” or “elevator speech” or introduction. Whatever you call it, it will only work for you if it truly resonates and you are comfortable both saying it and believing it. In my Communications Course I talk a lot about the rule of 10 and this can be applied to your introduction as well as any other areas of your business. Take the time to identify the top ten words that best describe your business and what it is you want to convey to potential clients. Once those words are on paper, play around with them to create one short sentence that acts as a great introduction of yourself and your business. Most importantly – it should be a sentence that invites and encourages conversation through questions. I learned a similar technique several years ago while attending an event hosted by The Leadership Forum in Caledon. Conversation engages and encourages and is so much better then throwing a business card at someone hoping it sticks. Engaging in a great conversation is what just might lead to future business.

In the end, being R.E.A.L. about who you are will allow your integrity to show. Trust and integrity are an enormous part of why someone chooses to do business with you. If you are not great at walking into a room – that’s fine – practice some of these tips and be passionate about what you do and that will help significantly. Maybe even admit your fears when you’re having a chat – chances are, the person you’re speaking with might be feeling the exact same way!

As Owner and Principal partner of “Writing Right For You” Sheralyn is a Communications Strategist – working together with entrepreneurs to maximize profit through effective use of the written word. Looking for web content that works, blog articles that engage or communications strategies that help you get noticed?  Contact Sheralyn today. Sheralyn is also the mother of two children now entering the “terrible and terrific teens” and spends her free time volunteering for several non-profit organizations.

Sheralyn Roman B.A., B.Ed.

Writing Right For You

Communications Strategies that help you GET TO THE POINT!

416-420-9415 Cell/Business

writingrightforyou@gmail.com

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Business Meeting Etiquette

 

Praveeni

Business meetings are a great way to share information, regroup and discuss upcoming projects and initiatives.  Meetings are usually between 1-2 hours long (can be longer in some cases) so it’s best to be prepared and maximize the meeting time you do have.

Here are a few etiquette tips for a successful business meeting :

 

1. Schedule your meeting well in advance
Make sure you provide enough notice for your meeting so participants can make themselves available.  External meetings should be scheduled 2 weeks in advance. Internal meetings can be scheduled on shorter notice, 24-48 hours in advance. Try to choose a location that is convenient for all parties involved; a familiar place that is fairly close to everyone and has the same amount of travel time, if required.

2. Confirm your meeting ahead of time

Although you provide adequate notice for your business meetings, it’s always a good idea to confirm your meeting date and time. This should be done 24 hours before the meeting for external meetings, and 2-3 hours before the meeting time for internal meetings. If you’re a participant you can also contact the host or meeting chair to confirm your attendance.

3. Set an agenda

An agenda lets all participants know what to expect at the meeting. When participants know what will be discussed ahead of time they can prepare whatever materials they need for the meeting and optimize meeting time. Agendas should be sent out prior to the meeting (about a week in advance for external meetings and a day in advance for internal meetings).

4. Arrive early if you’re the host

If you are hosting or chairing the meeting arrive a few minutes before your co-workers or participants. This will give you time to make sure the meeting room is ready so you don’t take up meeting time re-arranging chairs or looking for stationary.

5. Power down

When you’re at a meeting your cell phone should be on silent and kept off the table. Resist the temptation to check your phone.  Texting, emailing or even accepting calls during a meeting is extremely rude and unprofessional

6. Don’t Chit-Chat

Although some meetings can get a little boring and mundane avoid engaging in your own private conversation with someone during the meeting. This is distracting to other participants and very disrespectful to the meeting chair or host. Maintain eye contact with whoever is speaking and give them your full attention.

7. Take minutes

Minutes help participants keep track of exactly what went on at a meeting. Having a designated minute taker ensures all meeting proceedings will be noted and tracked. Minutes should be distributed 24-48 hours after the meeting so it’s still fresh in the participants’ minds.

8. Follow up

You should always follow up with your meeting participants a few days (24-48 hours) after the meeting. This can be done via email or over the phone. Make sure everyone understood the purpose of the meeting, address any questions that may arise, and review delegated tasks or projects if any.

Praveeni Perera is the CEO and co-founder of Professional Edge Consulting a corporate training company based in Ottawa offering training and coaching services to clients around the world.  She can be reached via Website, Twitter, Facebook or her Blog.

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