Canadian Small Business Women

Connection, Synergy, Community

8 Ways to Spice Up Your Social Media Content

Sometimes status quo works, but if you’ve already stepped onto the social media roller coaster you’ll know that the platforms are constantly changing and the way users consume content is also constantly changing. So how do you keep up? How do you make sure that your content stays “spicy” enough that it can continue to engage your audience in different ways?

Here are 8 things you can try today to help spice up your social media content.

Don’t rely on AI to write content word for word

It’s there. It’s a great tool. But if you’re relying on AI to write your content and then you’re just copying and pasting into the caption, you should rethink your approach. AI-generated content was pieced together from existing content. It doesn’t belong to you, and it’s certainly not written in your brand voice.

I have had so many discussions with clients and business owners about AI for content generation. Some are pro AI and some aren’t. Generally, if you’re relying on this type of tool, it’s because you’re struggling with what to post. Instead of copy and paste, use it for inspiration. Using it as a replacement for writing your own content is a dangerous slippery slope to looking like everyone else.

Change up your visuals

Managing socials for clients, we’re constantly thinking of ways to change things up. Sometimes It’s good to tweak your existing templates, play around with NO templates for video, etc.

Take your own photos

Stock photos are great. Like AI, they can be a fantastic resource for content. However, any time you can inject your own personality into your visual content is a great thing. If you have a product-based business, taking your own photos is really only limited by your creativity. You’d be surprised at what you can do with a smartphone and some cheap lighting! If you have a service-based business, you need to be more strategic. Setting up a few photo shoots throughout the year with a trusted photographer will give you different options to use. And if that’s just not in the budget, get yourself a tripod for your phone and a camera remote so you can take your own photos!

Get inspired by what’s trending

There is nothing wrong with adding your voice to a conversation that is already happening! If a conversation or type of content is trending, jump on in – but make sure that it makes sense for your brand. One of the biggest things is that – regardless of what your strategy looks like – you want to show up consistently for your brand.

So, check out the for you pages, the trending reels, the posts that are getting tons of engagement… all of it. Get inspired.

Tag relevant accounts

Give credit where credit is due. Whether your post is inspired by another account, you’ve quoted someone, or you’re re-sharing content (with caution), tag them! Give them credit. Social media is all about everyone coming together as a community. Relevant tagging can also increase your content visibility with an audience that may not have seen your content before.

Try something different

There are SO many different content formats to use on various social media platforms. Have you tried them all?? I mean, really tried. Doing one video and then not following up because you didn’t like it doesn’t count. Whatever you choose to try, whether it’s Instagram Reels, Instagram Stories, going live, images on TikTok, etc., give it a strategy and a chance.

Revisit your audience

It’s common for businesses to grow and change. Make sure you’re still targeting the right audience! A lot of businesses shifted significantly during the pandemic – have you looked at who your current customers are? Outside of the pandemic, businesses change, so it’s always a good idea to do an audit of these things at least annually.

Repurpose content that performed well

If it ain’t broke, don’t fix it. Sometimes looking to the past will help you spice things up in the future! The great thing about repurposing content is that you already know it was well-received. Plus, given the way the algorithms work, there is a good chance that many in your follower community didn’t see when you originally posted.

What are you going to try to spice up your content?

 

Candace Huntly is the Founder at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in media relations, influencer marketing, organic community engagement, content, and adapting strategies for any sized business – large or small. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Are you asking the right questions about your social media strategy

We only know what we know. And there is SO MUCH information out there that it would be virtually impossible for one person to know EVERYTHING (despite what some people may tell you). So we ask questions to fill the knowledge gaps. But what if you’re asking the wrong questions?

We have spoken with and worked with so many business owners, department directors, and aspiring business owners over the years and one thing is pretty clear: If you’re asking the wrong questions, you likely won’t have a successful marketing strategy. Also, if you don’t know what questions to ask you either need to find an expert who isn’t just going to take your money and run, or you need to do extra research on your own to fill in the knowledge gaps.

Here are a few questions we’ve gotten when people are looking for marketing help. While it’s good to ask questions, make sure you’re focused on the right things.

Can I get a huge following on social media if I’m not famous or good looking?

Yes, this was a question I encountered. The reality is… Social media is very saturated these days. Unless you’re jumping on a new platform and it doesn’t crash and burn within the first year or so it can be hard to just join social media and get a huge following. There are a few things you can do to grow quickly like purchasing followers and using engagement pods – BUT YOU SHOULD NOT DO THAT. It’s best to grow steady even if it feels slow. You can increase your following through paid ads as well, but you still need to really work at growing.

REALITY CHECK: asking about growing a huge following on social media means you’re looking at vanity metrics. Sure it may appear great if you have a lot of followers, but the real success comes from focusing on engagement with the followers you have and your conversion rate (how many become paying clients). You can have 1 million followers on social media, but if none of them are engaging with your content or buying into what you’re selling… what’s the point? Focus on posting consistently and creating opportunities for dialogue with your followers.

What’s the best social media platform?

No one likes the answer to this question, because it really depends.

REALITY CHECK: The question you should be asking is where does my audience hang out online? The best social media platform is the one where your audience is. For example, if you’re targeting an older crowd, TikTok is likely not for you. There is lots of data out there about what age groups are on each platform – and you can also get a good sense of things by having a peek at what your competitors are doing. Even better? If you have existing customers as them how they want you to communicate with them! You might be surprised. But that kind of feedback can help shape your entire marketing strategy.

Can you just run some ads on social media?

Let me start by saying that I completely believe in paid social media marketing. However, I don’t think that it should exist without an organic strategy. You could just run some ads… then what? What happens when people go to look at your profile and they see no content? Or worse, if they see content that was posted 6 months ago? For me, I question whether the business still actually exists when I see this.

REALITY CHECK: You need to establish yourself on a social platform and create opportunities for dialogue with your organic strategy before running ads (or do it at the same time as part of a bigger growth strategy). The ads are like the toppings to an incredible ice cream Sunday. Get that content strategy in place and regularly interact with other users on the platform. You’ll even find that your social media ads will likely be more successful in converting customers.

Can I have the same content across all platforms?

This is a tricky one because it also depends.

REALITY CHECK: It depends on what your overall goals are for each social media platform you’re on. If you just want to maintain a digital footprint but it’s not a focus, then yes, having the same content is fine. However, if you’re looking to create a meaningful strategy for each platform, you need to build and nurture your audience on each platform. That means creating content specifically for each platform. For example, on Instagram its common to see up to 30 hashtags per post. It looks funny if you see that on Facebook. Also certain platforms like Instagram you can’t share links directly in the post itself, but you can on others. Lastly, if you want to work to grow your audience and engage on each platform, you need to give them a reason to follow you on multiple platforms. If you’re sharing the same content everywhere, they only need to follow you on one platform.

Candace Huntly is the Founder at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in media relations, influencer marketing, organic community engagement, content, and adapting strategies for any sized business – large or small. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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3 Ways to make your marketing more effective

Let’s get down to the nitty gritty about how you can make your marketing more effective. At the beginning of the year I shared a few ways you can make better marketing choices this year on my blog over at SongBird Marketing Communications, but I always seem to find that there are certain things that resonate with entrepreneurs and marketers every time it comes up.

So let’s look at some things you can do to make your marketing more effective – and feel less burnt out about the whole process.

Focus your efforts

Whether you’re getting started or re-evaluating your strategy, you don’t have to be everywhere all at once. One of the biggest challenges I see most marketing teams and entrepreneurs face is FOMO (do people still say FOMO???) – the fear of missing out. You can’t let that drive your overall marketing strategy as it’s a quick road to burn out. And if you’re already unsure about marketing in general, you’re really not going to enjoy yourself.

Set realistic expectations and goals for yourself that are based on your time and financial budget. Don’t have the money for it? Put it on hold or figure out a way to do it more grassroots. Don’t have a big enough team or the time to do it? See if you can scale it down or wait until you’re a bit bigger and can execute the way you want to.

Simplify

If it’s not serving you or your overall goals, then cut it out. Period.

That means taking your focus one step further and being honest about your current strategy. It’s always good to do a regular audit of your strategy to see what’s working and what isn’t working. I like to say create a list of your marketing tactics and then prioritize it. But base your priorities on how effective it is. Put the marketing tactics that are working at the top of your list and the ones that aren’t at the bottom. Then start cutting from the bottom up. Be ruthless. You can always come back to it later!

You might be surprised at what you find when you look at your strategy like this. Also, it can make room for new marketing opportunities you may not have thought of before.

Educate yourself

No, you don’t have to be the best – or even an expert – in marketing, but you should have a good sense of what’s happening. The worst thing you can do is to put it in someone else’s hands without understanding what they are doing. There are many quick webinars and blog posts (like this one!) that can give you the basics of what you need to know. And if you’re hiring an agency or freelancer to do the work for you, make sure they take the time to explain the strategy and how it will be executed. You will find that with a little knowledge your ability to discuss your strategy and see where you can add value will increase significantly.

If you plan on a more DIY approach, try to find someone to help you build your strategy and walk you through the essentials to get started. As I am sure you have heard before, you don’t know what you don’t know.

BONUS REMINDER:

I’ve said it before and I will keep saying it over and over again… Social media is meant to be SOCIAL. Engaging with your community of followers will make an incredible difference over time.

 

Candace Huntly is the Founder at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in media relations, influencer marketing, organic community engagement, content, and adapting strategies for any sized business – large or small. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to supercharge your small business

October is small business month, so let’s about how small business owners are superheroes. Small business owners often touch every single aspect of the day-to-day operations and it’s important to know the ins and outs of how the business runs so you can keep experiencing big wins.

Remember that not every small business owner WANTS to get bigger than they are, but that doesn’t mean you can’t keep reaching and growing your business in many other ways. Or maybe you DO want to grow your business. Regardless of where you’re at with your business goals, here are some ways you can supercharge your small business to help you reach your business goals.

Create a wish list

We are often so limited by budgets, time, and other resources that we close ourselves off to opportunities that may come up. It’s also easy to fall into the trap of thinking you can’t do anything other than what you’re currently doing. So you just keep going down the path you’re on even if it’s not really taking you anywhere close to your goals.

Sometimes you just need to say yes. I know this isn’t a carte blanche thing. If the budget isn’t there to do something, then you can’t do it, but have you thought about other potential options?

This is really a brainstorming exercise, but it will help you think beyond the status quo.

  1. Write out a list of any and all ideas you have ever wanted to try with your business. You’re only limited to your own imagination here, but a great example would be a list of marketing ideas. At this stage, NO IDEA IS A BAD IDEA.
  2. Create a set of criteria to evaluate and prioritize your ideas. If we’re sticking to the marketing list, your criteria could be budget needs (high, medium, low), timing (short term/long term), time commitment (high, low), etc.
  3. Prioritize your items on your list based on your criteria with things that are within reach at the top and those that aren’t at the bottom.
  4. From that prioritized list, start cutting from the bottom and pick the top one or two things to implement based on what will work for your business.

If you find that everything is out of reach because of budget, don’t include that as a criteria and then see if you can alter your top items to fit your budget! (A little secret? EVERYTHING can be scaled up or down based on budget.)

Bring in a fresh set of eyes

An honest perspective shift is sometimes all it takes to get it done. We get so caught up in the day-to-day it can be hard to identify when we need to make changes. And if it’s not in the budget, you don’t need to hire someone full time to get that shift in perspective. Here are a few ways you can recharge your outlook without hiring full time:

  • Join a startup or industry community. Having regular conversations with likeminded business owners can be just the thing you need to get those creative juices flowing!
  • Go through an accelerator program. A series of workshops and sessions with the same group of business owners not only allows you to expand your network, but you will gain valuable knowledge and insight into how to change things up. Canadian Small Business Women has a great accelerator program!
  • Hire a business coach. Hear me out. I am not talking about a life coach, but someone who will guide you in all aspects of what you do in your business and figure out where you can do better.
  • Hire a consultant. You don’t need to hire someone full time to have them be effective within your business! Sometimes you just need a nudge in areas that are not your strong point. It can also be helpful to offload certain tasks that are time consuming to someone else so you can focus your efforts elsewhere.

Learn something new every day

This can be tricky if you’re a busy entrepreneur. We don’t always have time to sign up for those webinars or even watch the replays later on (everyone needs a break, right!?!?!). Learning something new can be as simple as following your favourite expert on social media and checking out their post for the day (insert shameless plug to SongBird’s Instagram… 😊) You do what you have time for. If that means reading an article about some new technology being used in your industry, then do it. If you can squeeze in that amazing webinar, do it. You can even meet for coffee or lunch with an industry peer and learn something new from the conversation.

This mindset will help you feel like you’re keeping things fresh and it feels like you’re accomplishing something daily.

Take a break

No one can work 24/7. I should know. I have tried. And failed miserably. You need to give your brain and your body time to relax. Be kind to yourself because it’s hard to run a business if your tank is running on empty. Even superheroes need to take a break from saving the world every-so-often.

 This is your challenge to do something that takes you out of your comfort zone as a business owner so you can get one step closer to reaching your goals!

 

Candace Huntly is the Founder at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in media relations, influencer marketing, organic community engagement, content, and adapting strategies for any sized business – large or small. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to overhaul your marketing content with a great blogging strategy

We made it to week two of 2022 and most of us fall into three categories:

  1. You have set goals for the year, and you’re excited to be taking the first steps to achieving them – because you have a plan.
  2. You have set goals for the year, but you’re already feeling really overwhelmed with the pressure you put on yourself to succeed – likely because you don’t have a plan in place that supports your growth.
  3. You have already abandoned all planning you may have done – it’s much easier to fall into the status quo whether it worked or not.

While the past couple of years have been challenging – and exhausting – for most business owners, that doesn’t mean you should avoid planning or challenging yourself to try something new this year. And you can even try something that will make your life easier. I am a huge fan of working smarter not harder. We should all strive for that. It doesn’t mean you are lazy or cutting corners. It means you are putting things together like a puzzle to create a bigger picture – your overall plan. For your marketing, that means finding efficiencies to make everyday tasks that much easier. When it comes to your marketing content a great blogging strategy may be the answer you are looking for to ease some of the pressure.

Here are 5 steps to help you leverage a blog strategy to take your entire content marketing strategy up a notch.

Step 1: Identify your marketing channels

I always start with what I WANT and then get to what I NEED (AKA what I – or my client – can handle). Create a list of your desired marketing channels. Make sure it’s based on your customers and where they like to interact with brands. Once you have that list, CUT THE FLUFF. This means prioritize your list from most effective to least effective based on factors like:

  • Does my audience use this channel?
  • Are my competitors successful on this channel?
  • Has this been effective for me in the past?

Then you have to figure out what you can handle based on budget (time, money, team skills) and start cutting from the bottom of your list until you can manage what you have left. You have to remove your personal emotions from this because what you want might not be what you need at this point in time. And remember, just because you’re not doing it now doesn’t mean you can’t add on to your strategy later!

HOT TIP: Blogging should be included in your list!!! You can adjust the frequency to meet your budget needs.

Step 2: Identify your blogging personality

It’s a given that your brand identity should be tightly woven throughout your blog content. However, when it comes to blogging, you can adjust your content based on your strengths. Not all blogs have to be written – and sometimes it doesn’t even make as much sense to write out a blog like this one. For example, if you are a chef, you could do photo stories with short descriptions instead that showcase a great recipe or food and beverage pairing. You could do a video blog or even audio (hello podcasts have exploded in recent years!). A blog is meant to showcase your brand, your expertise, YOU, so you can make it fit your needs.

Step 3: Build an editorial calendar

This is a secret pleasure of mine. An editorial calendar is a schedule that outlines dates, responsibilities, blog topics, and themes. I usually work 3 months in advance. It’s not always easy to do because it means sitting down and planning in advance. However, this step will make your life sooooo much easier. I know there are fancy content planning platforms, but I like a good old-fashioned spreadsheet. I break my editorial calendar down into monthly themes (you could also do quarterly or seasonal depending on your business and the type of content you are creating). Once I have monthly themes, I set the publish dates for our weekly blogs, assign a team member to write for the week, and assign a topic for the week.

SIDE NOTE: Figuring out your topics in advance means you don’t have to waste time each week trying to come up with a topic!

Step 4: Carry the themes and topics over to your other content platforms

This is where your blog starts to wield its power as the centrepiece of your marketing content. Your thematic and topical structure can drive your social media content, promotional content, Whitepaper topics, email newsletters, free eBooks, and the list could go on. The foundations you create for your blog strategy then become the foundations for your entire marketing strategy.

Step 5: Create content that can be repurposed

Whether you look at this as Step 5 or Step 4 B this is where you start to put together content for your blog. Write for your blog first and then let that content help you populate your other platforms. A well-thought-out blog can turn into at least one social media post (but usually multiple!), an email newsletter, gated content to help collect emails, a media angle to pitch, and more.

You could also create what’s called evergreen content that is content that can be referred to much past the publish date. You can read more about evergreen content here.

For more tips on blog writing itself, check out these blogs here, here, and here.

I talk about blogging for business a lot. I am a huge fan. And it’s because it works, and it can make your life much easier when it comes to marketing content.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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5 questions to ask about your holiday marketing strategy

I usually start thinking (and talking) about the holiday marketing pretty early. I love everything about the holidays and planning for the holidays (except maybe the obsession with pumpkin spice everything that starts in the fall… 😬). I’ve already started receiving gift guides via email! The holidays, regardless of what you celebrate, are all about cozying up to stay warm in chilly temperatures, spending time with friends and family, having those moments of stillness and peace… And all of those consumerism moments that happen in between. As marketers, you can’t ignore the fact that gift giving has become a huge part of the holiday season, but you also can’t ignore the fact that all of the other things are equally as important. As a brand you need to find the right balance of emotion and sentiment vs. trying to make the sale.

So, as we head into a busy (and still pandemic weird) holiday season, it’s important that you plan out your strategy so you are prepared for things that might come up. Here are a few questions you should start asking:

What has worked well in the past?

You should always start with what you have tried before. There are a lot of lessons to be learned from what worked and what didn’t work. You can actually learn more from what didn’t work than what did work! Sit down and note what your strategy looked like last year. Have a look at some of the data associated with your strategy. If something worked well, then consider doing the same thing this year. If something didn’t work well, then you want to make sure you steer clear. Try to figure out where you went wrong so you don’t duplicate it this year with your holiday marketing efforts.

What does your customer want?

Customer behaviour should drive your holiday marketing strategy. Period.

It has been a tough year for everyone mentally, emotionally, and financially. Last year, I found that there was DEFINITELY some really early holiday cheer on social media, and I think it was because people were grasping at something good to distract them. I have a feeling that this year will be no different. Brands need to take cues from their customers to figure out the best time to go all in on holiday marketing. You should also be listening to conversations on social media and sensitive to your audience’s purchase behaviour. If you find that a lot of your customers were hit hard financially during the pandemic, they may be spending a little less this year. There may also be a segment who is shopping earlier than normal – either to get it done or they want to spread out the costs rather than do it all at once. A key factor for the holidays this year will be online spending since a lot of people still haven’t gone back to in-person shopping. Have a peek at this blog to see some consumer trends for this year’s holiday season.

Do you have pandemic contingencies in place?

Let’s be real. Regardless of how “over” the pandemic you are, we’re not out of the woods yet. And even if we were, there are a lot of your customers who won’t feel comfortable going completely back to normal any time soon. You need to make sure you maintain (or establish if you are newly opened) a safe and comfortable shopping experience for everyone. That means going above and beyond government safety guidelines in some cases and clearly communicating your guidelines to your customers so they know what to expect. You should also be ready for anything unexpected that comes up in terms of diminished capacity or temporary shutdowns.

Click here for more info on holiday marketing during a pandemic.

Am I too focused on sales rather than emotional connection?

It can be really easy for brands to just jump from one seasonal sale to the next without a care in the world for what it is doing to their brand. Black Friday, Cyber Monday, Last Minute Christmas Sale, Boxing Day… I mean Boxing Week… New Year’s Sale… You made the sale, right? Well, what happens after that sale is over? Are those customers continuing to buy from you because they believe in your brand or are they always just hunting for the next sale, whether it’s you or your competitor?

You need to invest the time and effort into building solid, loyal relationships with your existing customers and with any new customers you attract. This could mean a few different things such as:

  • Assessing or re-assessing your value add
  • Establishing a stronger brand story
  • Establishing clear brand messaging
  • Creating a content-first marketing strategy
  • Developing a loyalty program

Regardless, your brand has to be worth more than the next sale that discounts your products and services.

Do I have everything covered?

Well, you don’t know what you don’t know. But here is a checklist that could be helpful in preparing you for your holiday marketing strategy: Free Holiday Marketing Checklist

If your holiday marketing planning is tripping you up and you’re not sure where to start, book a free 20-minute consultation with me and let’s get you on the right track!

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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How to get your 2021 marketing strategy ready

Every year we talk about getting ready for the next year like someone is going to flip a switch and all of a sudden it is going to be a new year, fresh start, clean slate… The reality is, when the first seconds of the day happen on January 1st, the fresh start isn’t a magical reset. It is whatever you make of it.

On December 5th, Canadian Small Business Women had a workshop about planning for 2021. So how do you make the most out of the new year when it comes to your 2021 marketing? Consider these five things:

Resolutions don’t have to happen at the beginning of a year

You should be setting goals throughout the year. Period. If the new year allows you to be more specific with your timelines, then great! But remember that you have the whole year to accomplish what you need to accomplish.

You have to look back to move forward

The successes (and failures) you had throughout the previous year should help to shape your marketing strategy moving forward. If you didn’t have the proper tracking in place throughout the year, perhaps it’s time to think about tracking your 2021 marketing success so you can use what you learn for the following year (I know, it seems crazy to think THAT far ahead, but here we are…).

Your mindset will affect your marketing

How you approach building your strategy will have a profound effect on the outcomes you achieve throughout the year. You have to look past your product or service offering to see the story behind what it is you have to offer.

Think bigger and better

What is the point if you aren’t focused on doing things better next year? If you want to grow your business, then you need to try new things and step out of your comfort zone. If things have worked in the past, that is great, but you should always think about what happens next and how can you freshen up your approach.

Find the efficiencies in your marketing strategy

If you are a small business owner, chances are you are wearing multiple hats. Most entrepreneurs I work with feel overwhelmed by everything that has to get done on a day-to-day basis let alone putting together a full strategy that outlines the big picture of where and how you will get your goals accomplished. What will help is to figure out how all of your marketing tactics fit together so you can find efficiencies. For example, find ways you can repurpose content across multiple channels creatively.

While New Year’s doesn’t have to be the only time you set goals for your business, it is a good reminder that you need to start somewhere. If you aren’t sure how to take your 2021 marketing to the next level, check out the workshop replay in the CSBW Shop!

 

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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3 things every small business should do before marketing

It can be tempting to “just get started” marketing your product because you “need to make money.” However, chances are, you aren’t going to be happy with the results you are getting because you haven’t taken the time to actually do the foundational work to set yourself up for success. If you are going to compete with the big guys, you need to do the work. And doing the foundational work will actually help you to stretch your marketing budget further and get the biggest return on your investment.

So how can you get started?

Here are 3 key things you need to do before you launch your marketing strategy.

Get your [brand] story straight

It will be pretty hard for you to market your business if you don’t really know who you are and what value you bring to the table. If you take a minute to create your value proposition, you will be forced to figure out what you specialize in, how you are different, who your target audience is, and what benefit you bring to them. Once you have your value proposition, you can create your brand messaging to help you identify more details about who you are as a business and brand, how you fit into the industry, and more specific things that make you stand out.

This will help you figure out the best ways to connect with your target audience and really make your customer the hero of your brand story. Remember, the most important thing is to ensure that all of your decisions are made based on what is best for your target audience. The type of content you create, the channels you choose to communicate, the benefits you focus on – all of it!

Write down your short and long-term goals

I have said it before, I will keep saying it…  You won’t know if you’re successful unless you identify what success is. You should have set goals for your business, but you also need to set marketing-specific goals for your campaigns. And those goals should tie into your overall business goals. For example, you may want to increase your revenues by 50% for the business. Your marketing goals could then be things like:

  • Increase traffic on product pages by 100%
  • Increase customer inquiries by 60%
  • Get 10 customer reviews every month
  • Book a new client every month

Your business will have specific goals that will make sense for your industry, current operating status, resources, target audience, etc. The important thing is to try to make sure your goals are measurable so you can track them along the way. A good reminder is to set SMART goals: Specific, Measurable, Attainable, Relevant, and Timely.

Once you have set your goals, you know what you are working towards, so create a timeline with milestones along the way. Basically you are giving yourself a chance to celebrate a bunch of little small wins until you reach your overall goals. It also helps you to figure out if what you are doing is working or not so you can tweak your strategy if necessary.

Identify direct and indirect competitors

I can’t tell you how many times we have spoken to small business owners who say they are the only ones offering a specific service only to do a quick search to find a bunch of companies offering the same or similar products/services. You don’t need an expensive market research firm to tell you if there are competitors out there. Use your search engine of choice or start listening on social media and following certain hashtags. Keep in mind that your indirect competitors (those selling to the same audience or who offer similar products/services) are also important to keep track of.

When it comes to your marketing strategy, looking at competitor strategy is a great way to see if there are certain things that are working and ones that aren’t. What are they doing to reach their customers? A great marketing strategy can sometimes be like a great jazz improv solo. It’s OK to riff off of something that is out there as long as you make it completely your own and you don’t copy it.

Figuring out who the major industry players are can also help you to identify how you are different. In business, different is great because it allows you to leverage those differences to make stronger connections with your target audience.

Small businesses don’t have to see their size as a disadvantage. If you do the foundational work, you will set yourself up for a marketing strategy success.

 

​​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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The Holidays are Coming! Last-Minute PR Ideas to Boost your Visibility

It’s November, and that means 2020 is finally winding down, whew! While people across the globe are breathing a collective sigh of relief that we’re about to wave goodbye to a year of chaos and heightened uncertainty, if you’re a business owner, you might be singing a different tune. You now realize you’re heading towards the end of Q4, and the holidays are right around the corner!

If you’re behind with planning for the holidays and you haven’t quite solidified your goals and how to get added visibility, or if you need to boost what you already have on the radar, here are a few last-minute public relations (PR) tips to end the year with a bang.

‘Tis the Season – Speak the Language of the Holidays

Shake things up a bit. Nobody likes a Scrooge during the holidays, so let the chaos of 2020 fade into the background and focus on the positives. Start incorporating cheerful holiday-themed content: language, photos, and videos into your owned media – website and social media channels. A good old throwback post to previous holiday fun can drum up nostalgia, too, so don’t underestimate it. Cap this off by showing how your products and services can fit into your ideal customer’s life, and use brand storytelling to differentiate yourself from your competitors.

Position Yourself as the Holiday Expert

At this time of the year, journalists are busy scouting interesting stories that will capture the eyes and hearts of their audience. Positioning yourself as an expert in your field means an opportunity to get the right story out, and to possibly be quoted or interviewed; this way you get your business into the spotlight.

Thrill with Customer Appreciation Offers

Your loyal customers are your best assets. They help keep your business up and running, they spread the news of your amazing products and services, making them your brand ambassadors even in the worst of times. Show that you appreciate their business now more than ever. Are there any discounts or promotional offers that you can implement to give them another reason to keep the business relationship going? If so, go for it!

Tap into Industry Influencers

Influencer marketing has become a huge trend over the years. Tapping into endorsements and product placements to give your business added visibility across niche markets means more coverage as the holidays draw closer. Bonus tip, your influencer marketing campaign can be centred around gifting your latest products and services. We all love a great gift; it shows that someone thought of us and took the time to prepare something that would make us feel appreciated. Bonus points if you personalise it to speak to the influencer’s likes and preferences.

Present your Products/Services as Ideal Holiday Gifts

As it gets closer to the holidays, the shopping frenzy increases and more people are on the lookout for gifts that suit various personalities and age groups. For a successful holiday campaign, focus on how target customers that can benefit from your products, eg. “Gifts for kids”, “gifts for moms/dads”, “gifts for the techie” or “gifts for travellers”. With so many things to think about in the pandemic, why not make away the stress of customers puzzling over what to buy from you?

Harness the Power of Social Media

This year has brought unprecedented changes, and with that, many campaigns are being done virtually. There are endless “live” videos, and free events, and messages that are tugging at people’s attention and these generally get louder going into the holidays. Added to that, the changing social media algorithms aren’t helping. So how can you stand out? Amplify your PR messages by sharing them on your social media channels. For added visibility, throw some advertising dollars behind your main messages, use visually appealing graphics, creative copy, and holiday hashtags.

Piggyback on Charitable Events

With all the ‘pivoting’ to sustain business and maintain a sense of normalcy as COVID-19 ravages businesses and economies, you might have had to cut back on budget. That means hosting a charitable event or goodwill initiative from scratch might be a bit of a stretch. However, you can get creative and become an event sponsor, or donate cash or kind to help spread the holiday cheer. While you’re at it, share the great news via a press release and your owned media channels.

The main point here is, if you haven’t quite figured out what the holiday visibility looks like, there is still a bit of room to catch up. Schedule time on your calendar today to sift through these recommendations and implement those that apply to your business. If done right, you’ll find that you’ve made an investment in getting back on track for the balance of 2020, and of course, you can tweak these strategies and use them in the year ahead.

 

Kimesha is the CEO of Oasis Integrated Communications, a PR firm with operations in Canada and Jamaica, and a focus on helping businesses to find their paradise. She’s a seasoned PR professional with a passion for crafting meaningful stories that connect with people. An eternal optimist who thrives on perfecting solutions that marry creative brand experience with consumer engagement, she believes in tapping into the core values of a company and tailoring strategies that share their narrative and find affinity. Her experience spans public relations, corporate communications, marketing, social media and advertising across a range of industries. She has executed projects in Toronto, New York, and Jamaica where she has deftly managed some of the foremost brands across North America and the Caribbean.

Connect with Kimesha:

Instagram – @oasisintegrated

Twitter: @TheOasisPR

Facebook: Oasis Integrated Communications

LinkedIn: @Kimesha Walters

10 things to ask before hiring a marketing agency

The decision to hire a marketing agency vs doing things on your own is a decision that causes a lot of grief for many business owners and experts. There are a lot of factors that go into making this decision. In the end, you need to do what is best for your business. This will often boil down to what will help you reach your goals more efficiently.

Once you have decided to work with a marketing agency, the next challenge is finding the right one for you. There are a lot of marketing agencies out there. While they may offer the same or similar services, it’s important to know how to figure out what makes them different and what factors are important for your business.

Here are 10 things you should ask before you make your decision about working with a marketing agency.

What are their core capabilities and skill sets?

While some larger agencies may be able to offer a truly full-service marketing agency, most agencies choose to specialize in a core offering of services. In order to provide more of a one-stop-shop, many of these agencies will either partner with third parties to fill out their services or they will hire contract workers on an as-needed basis. None of these three options is a bad option, however, it’s best if an agency is transparent with you so you know how they operate.

Working with a larger agency comes with a higher price tag, so working with a small or mid-sized marketing agency can be a more attractive option in terms of budget. You just need to make sure you know how they operate.

Who will be working on your account?

How many times have you heard that someone hired a marketing agency because they initially spoke with someone senior only to have a junior person put in charge of their account once you signed a contract. You should know who you will be working with before you even sign a contract. Find out who your main point of contact will be, who will be running point, and who will be executing the day-to-day management of your account.

How well does the marketing agency know your industry and target audience?

Everyone has to start somewhere, but sometimes you want to hire someone who is an expert in what you need. Find out whether the marketing agency you are speaking with has ever worked with clients in your industry or even complementary industries.

Perhaps even more important, how familiar are they with your audience? Do they have experience connecting with them using different strategies and techniques?

What client successes do they have?

You will be hard-pressed to find any legitimate marketing agency that won’t provide you with case studies so you can see some of the work that they have done. Most are also not shy about talking about awards and nominations if given the opportunity. That is how you know they will take pride in the work they do for you!

Have there been any client setbacks in terms of not meeting outcomes? Why?

This is a tricky one because no one likes to talk about failure. However, a great agency will tell you when they have worked on a similar campaign and found things that didn’t work. For example, we have done a few media campaigns where after pitching, we found that the spokesperson wasn’t as readily available for comment as we thought. This made it challenging to secure as much media coverage as we had intended. To ensure that this doesn’t happen moving forward, we are always very clear on

Do you like the people you would be working with?

This one is pretty subjective because it is based more on your gut feelings about a person. The reality is, if you feel uncomfortable with someone, you likely won’t have great communication with them. An agency – client relationship should be based on trust and transparency, so it’s important for you to feel comfortable with the team you will be working with. A great marketing agency should be able to push you outside of your comfort zone to get you the best results possible. In order for you to take those steps, trust is a key factor.

How well do they listen to do you?

Taking things a step further from the previous question, your relationship with a marketing agency should be a give and take. You want to make sure that the agency you choose listens to you and makes suggestions based on your conversations and overall business goals rather than taking you in a completely different direction with no explanation. We have also spoken to countless clients who worked with agencies in the past that have just asked what services they want rather than making suggestions based on what they need. A great marketing agency will listen to your overall goals and point you in the right direction so you can get their more efficiently.

How often will the agency do status updates?

Certain projects will require a more hands on approach while others won’t need as much ongoing communication. Talk to your agency to clarify how often you will be connecting with them for updates. For some, weekly updates are great, while others a monthly report and clarifying call works fine. It is a balance between what you are comfortable with and what the agency feels is necessary for your project.

What extra costs will there be?

Always beware of hidden costs. From printing to shipping, fees for paying expenses internally vs paying yourself, and everything in between, always ask if there will be extra fees that could come up. Some projects are more obvious than others.

How will results be measured?

Each project is so different, so it is good to make sure you are on the same page as your marketing agency when it comes to defining success and how you will figure out when you get there. KPIs (Key Performance Indicators) should be seen as a guide, realizing that some projects are harder to measure than others.

BONUS: RED FLAGS TO WATCH FOR

When it comes to working with a marketing agency, you should always steer clear of people that will say anything to make the sale. A few things that make me cringe are:

  • “We can do everything” or “we are good at everything” – chances are, they likely excel in certain areas and don’t do other things well. You don’t want to be caught hiring them for the things they don’t do well.
  • “We can guarantee results!” This one is one we hear often. Nobody can really tell you what the future looks like. Most professionals make educated guesses based on known audience behaviour. You also want to make sure that they aren’t just going for the “low hanging fruit” to get you “results” rather than putting together a robust strategy for you.
  • “We charge based on results.” This is a tricky one. As someone who is extremely results driven, I absolutely understand the sentiment behind this. However, there is a lot of work that goes into getting those results. You are paying for the strategy, the expertise, and the hours of work that will be put into achieving success. Do you want to work with someone who doesn’t even value their time?

Hiring a marketing agency can be a tough decision, but there are factors that can make it easier for you to move forward.

​Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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Marketing, PR, or Sales: Which comes first?

What comes first – the chicken or the egg? It’s a question that has sparked debate for a long time, and it will continue to spark debate for years to come. When it comes to your business and connecting with your customers, there is a similar question. Does marketing, PR, or sales come first?

At SongBird, we strongly believe that – no matter how much bravado you use to try to argue otherwise – your marketing strategy should come first. It will help you create the foundation to grow your business.

Let’s talk about why it’s important to see your strategy development this way.

Defining Marketing, PR, and Sales

The American Marketing Association defines marketing as “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.” I would add that your marketing strategy will define any of your outreach through the foundational work that is done to develop your brand strategy. If you take the basics into account, marketing is about the four P’s – Product, Price, Place, and Promotion.

The Canadian Public Relations Society defines Public Relations as “the strategic management of relationships between an organization and its diverse publics, through the use of communication, to achieve mutual understanding, realize organizational goals and serve the public interest.” It really boils down to the fact that PR is meant as a way to manage your brand reputation whether you are a business, organization, or an individual expert.

The Business Dictionary defines sales as “The activity or business of selling products or services.” Some also describe it as the actual exchange of money for products or services.

What It All Means

If you look at the above definitions, marketing is the umbrella that covers everything, whereas PR and sales are methods or tools to use to connect with your target audience.

Modern Challenges

While the definitions show that each fits into a different box or silo, technology has made answering the overall question of which comes first harder because it has blurred the lines between marketing, PR, and sales. For example, social media has changed the game for all three things. It could actually be considered part of Marketing, PR, and Sales given what it is used for. Where PR is concerned, social media has allowed the media landscape to shift significantly (hello, influencers!), created opportunities for digital brand experiences, and connects brands directly to their audience in real time. In terms of Marketing, it is a way for a company to promote what they have to offer as well as develop a strong brand presence and general awareness. Where sales is concerned, most social media channels allow you to sell directly from posts, and act as a lead generation machine to funnel into your sales funnel.

For small businesses – and larger companies running lean – whose teams are also small, the lines become even more blurred because one person might wear multiple hats. The same person might be responsible for the overall marketing strategy, creating branded sales materials, social media, experiential events, influencer relations, and media relations. In a larger company 5 or 6 people – or more – might manage these things.

Marketing first

In spite of the fact that the lines are blurred, marketing should always come first. Your PR and Sales strategies should support your overall marketing strategy and goals, which should support your overall business strategy and goals.

To be clear, marketing, PR, and sales all need to work together to get you to where you need to be, but you should really explore your marketing strategy before launching into your PR and sales execution.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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10 Marketing tactics that aren’t worth the money…

A great marketing strategy is one of the most important investments you will make for your business. You won’t have customers or a growing loyal community unless people know who you are. Without customers, you won’t have a business at all. We have all heard the saying “you have to spend money to make money,” and this is true when it comes to your marketing strategy. But what should you spend your marketing budget on?

For tactics that are directly tied to sales, it is easier to figure out what your return on investment is, but there are tactics that bring you other benefits that aren’t tied directly to sales such as thought leadership, some forms of content marketing, social media community building, and others that lead to brand awareness and act as tools to help you achieve higher revenues when you use them correctly.

Marketing tactics to avoid

Regardless of what your marketing budget is, you want to make sure you spend your marketing dollars on the right tactics that will move your business in the right direction. There are so many things you could invest in, but here are ten marketing tactics that aren’t worth your money.

  1. A flashy, expensive website: A fancy website might seem like a good idea, but you should never sacrifice function for design. The most important thing on your website is that people can navigate through it properly and that you are providing enough valuable content and a way for them to get in touch with you.
  2. High volume content output: Quality is better than quantity. Blogging once per week with high value content is better than publishing a blog per day with boring content.
  3. Buying social media followers: Buying social media followers is never a good strategy. You would be spending money on something that would likely never turn into revenues. It is better to grow your audience organically, connecting with people who are potential customers and are highly engaged with your content.
  4. Social media ads… without a content strategy: As a marketing tactic, social media ads have become a necessity for certain platforms (we see you Facebook). However, there is no point in spending money on social media ads without making sure that when you send people to your page you have some great content on there for them to read. A content strategy will ensure that your social media ad spend will get you the results you want.
  5. Being on every social media platform: People think they need to be on as many platforms as possible so they can be found, but it doesn’t make sense to be on five social media platforms if you aren’t going to be active on all of them. It’s better to have a smaller digital footprint and be on one social media platform and do it really well than it is to be on many without success. Stick to whatever you can handle otherwise you won’t enjoy it and you just won’t do it.
  6. Having multiple accounts on one social media platform: For large corporations with multiple product lines and a marketing team, having multiple accounts on each social media platform could make sense. If you’re a small business, those multiple accounts cost you time and money. Chances are you won’t be able to maintain multiple accounts while providing any value for your audience. Consolidate into one account and create a solid content strategy that will help you get your message across.
  7. Print ads: Depending on your industry and target audience, print can be great. However, if you have a limited budget, print ads are the last thing you should be spending money on. They are expensive and it is harder for you to track their effectiveness. If you have a large marketing budget and you can allot a portion to print ads, then it is great – but make sure you have a way to track it.
  8. Untargeted paid digital ads: Ads are easy to get wrong without a strategy. If you are paying to reach people, take the time to target the right Otherwise you will waste your time and money. And if you don’t know who your target audience is, it’s time to step away from the paid ads and create your buyer personas to build a target audience that makes sense.
  9. Untargeted Direct Mailouts: It can be hard to make a case for direct mail these days in a digital world. While it might make sense in some industries depending on your target audience (maybe they’re just not that into social media!), most people just recycle those carefully designed materials when they show up in their mailbox or at the door. If you do choose to do a direct mail out, make sure you are targeting properly geographically and tactically. Only do it if it makes sense for your audience.
  10. Generic press releases: Press releases are a great way to keep track of official stakeholder announcements for corporate communications or general announcements. However, if you are looking to put together a media relations strategy, you should rely more on individualized pitches that are more story based so you can tailor your pitch to each media contact. Sending out a blanket press release won’t get you the coverage you are looking for.

Marketing doesn’t have to be expensive, but you should invest in a strategy that will allow you to grow your business successfully.

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Sign up for our free 20-minute consultation and we’ll help you figure things out.

A version of this article was originally posted to the SongBird Marketing Communications blog.

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5 tips for getting more from your summer marketing

It’s almost here! Summer. It can be frustrating for small business owners as it often comes with a slow down in sales as people just start taking it easy.

While there are no magic solutions, there are things you can do to overcome the summer business slump. Here are 5 tips for getting more from your summer marketing strategy.

#1: Work with what you’ve got

If you had a summer marketing strategy last year, figure out what worked and what didn’t. As yourself questions like:

  • How engaged were your customers with your social media campaigns?
  • Did you have good follow through and brand recall after events and sponsorship opportunities?
  • What was general customer sentiment?

Make sure you’re building metrics into your strategies so you can track your successes. You can recycle strategies and tactics that worked well but find a creative way to keep it fresh for the upcoming summer. And you can avoid the things that just didn’t work.

#2: Try something new

If you didn’t have a summer marketing strategy last year, or perhaps it just didn’t work well overall, or maybe you are just adventurous, you might just want to try something new this year. Summer is a great time to step out of your comfort zone but remember that anything you choose to do should fit with what your audience would want. There is no reason to try something new unless you think it will bring positive results.

#3: Connect with the community

There is so much community activity in the summer you should really focus on building experiences rather than sales tactics. Whether you look at sponsorship opportunities for sports teams or community events, or even creating your own event, find ways to connect on a more personal level to build solid relationships that will continue throughout the rest of the year.

The idea is that you need to focus on brand recall through positive interactions rather than a hard sales technique. Just have fun with your marketing. Your target audience will respond will to it.

#4: Focus “snackable” content

People generally have less time to consume content in the summer, so you have to really grab their attention with quick and easy to digest content. A great way to do that is to focus more on visual content for your digital channels. Think snackable content with lots of images or even video or audio.

You can easily do this by doing things like:

  • Posting more images on social media with shorter captions, or even memes with no captions;
  • Doing vlogs (video blogs) instead of written blogs;
  • Do How To blogs that take you through step by step with images and less words;
  • Start a podcast; or
  • Create downloadable content so it can be consumed offline (at the cottage!).

#5: Pick a theme for your summer strategy

Get your audience invested in your summer marketing strategy by picking a theme that they can follow. If you pick a theme and tell a story around it using tactics that build on each other throughout the summer, you can create forward momentum even at a time of year that is normally slow.

Summer doesn’t have to be a tough time for your business, you just have to be proactive in creating a summer strategy that makes sense.

 

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Check out our Brand and Business Strategy Package to set you up for business success!

A version of this article was originally posted to the SongBird Marketing Communications blog.

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5 Common Social Media Mistakes

While social media has become an important marketing tool, so many brands forget that it should be a social tool first and foremost. It’s a chance for brands to connect with their target audiences.

Low social media engagement can be frustrating. But, before you get too frustrated and throw in the towel, have a look at some of the most common mistakes brands make on social media to see if you can turn things around.

Here are 5 mistakes you might be making on social media.

#1: You’re too focused on the sale

If you are constantly talking about yourself through a continuous hard sell of your products/services, your target audience will quickly lose interest. It’s not very authentic – or interesting – if all you do is talk about yourself!

To avoid making this mistake, develop your content strategy with audience engagement in mind. If you set out to connect with people, you will find that your loyal brand community will grow. Two things to consider are:

  • User-generated content where you post content that your audience submits.
  • Curated content from third party sources acknowledges other viewpoints.

#2: Ignoring the comment section

In spite of the fact that studies show that 70% of people are more likely to stick with a brand if they respond on social media (and not with a copy and paste response!), brands ignore a staggering 89% of inquiries on social media. As a small business owner, you are probably trying to run your business and your marketing on your own. It can be easy to let things slip through the cracks, but you don’t want to lose customers.

Social media is all about connection and dialogue. Whether on purpose or not, you should never leave a comment unanswered. If you’re having trouble keeping on top of it, schedule 15 minutes every day to sit down with your online community and answer any questions or comments.

#3: Not providing value

If you are just posting for the sake of posting, you are likely just adding to the wall of noise that social media has become. It’s likely not going to attract the audience you had intended – if you attract anyone at all!

Remember, you are on social media for the benefit of your customers, which means you should be posting about things they want to hear about. Keep up on the trends within your industry and listen for questions that come up frequently about your products/services. You might even try asking your followers what they want to hear about.

#4: Focusing on size, not quality

The number of followers you have means nothing if they aren’t converting into customers and if your overall engagement is low. More isn’t always better. If your goal is merely to gain more followers on social media, you’re doing it wrong.

Instead, focus on building a community. If you have a highly engaged community on social media, it’s not going to matter as much if the number fluctuates a bit. You will notice an upward steady growth trend in your following, your engagement, and your revenues.

#5: Wrong place, wrong time

You set up your social media platforms based on their popularity and you are putting out content regularly, but the strategy just isn’t getting any traction… at all. Have you considered that your target audience doesn’t use the platforms you chose? If your target audience isn’t on a specific platform, why are you?

Do your research before starting any marketing strategy. In terms of your social media, figure out on which platforms your target audience uses.

As you are building or trouble-shooting your social media strategy, keep these common mistakes in the back of your mind. Remember that you should be having fun with your social media strategy because it is all about building a brand community of people.

 

Candace Huntly is Founding Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Check out our Social Media Starter Kit to help you get started on Social Media!

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2019 Marketing Strategy Planning Checklist

It’s year end. While for many that means a bit of a holiday break between Christmas and New Year’s as well as an end to the fiscal year, not enough business owners think about what it means for their marketing strategy. Year end is a great time for you to figure out what worked and what didn’t so you can set yourself up for success in 2019.

Here is a planning checklist to help you get your marketing strategy in order for 2019:

  • Market analysis: Start by identifying any trends that are driving growth in your industry. This will ensure you are keeping up with how your industry is shifting. Once you have identified how the industry is shifting, figure out what your competitors are up to with their marketing strategies and how your audience is responding to them.
  • Audit your brand: While you don’t need to go through a rebrand every year, you do need to make sure that your brand message is still relevant to your audience. It could be that you have changed your focus since the beginning of last year to follow industry trends, or perhaps you shifted your focus to cater to your audience’s changing needs.
  • Define your marketing goals: Before setting your goals for 2019, you need to identify whether you achieved your goals from last year. It’s the idea that you need to look back before looking forward. If you didn’t achieve your goals, figure out why and set more achievable goals for the upcoming year. If you did achieve your goals, make sure you are pushing yourself to go further in 2019. And remember to make your goals measurable so you can figure out when you are successful.
  • Set metrics: Once you have defined your marketing goals, you need to figure out how you will measure your success. If your goals were measurable, it’s a matter of selecting the appropriate metrics to track along the way. You also need to figure out how often you will prepare reports to measure your progress. At the very least, you should track your metrics once per month. If you are running an important tactic or trying something new, it might be good to do weekly check-ins.
  • Choose your tactics: Figure out how you will reach your target audience in 2019. It could be through things that are already in place, but perhaps you want to try something new. At this stage, think beyond your budget. You can include things on here that might be out of your budget now, but could be considered as future options.
  • Set your budget: Were you on budget in 2018? Perhaps there were things that cost more than you thought they would? Now that you can figure out the answers to those questions you can set your budget for your 2019 marketing strategy. Knowing what your goals are you should be able to pinpoint if there are areas you want to increase your spending. It’s important to be realistic about your marketing budget so you don’t spread yourself too thin, but you also want to give yourself enough of a budget to invest so you can achieve results that will allow you to grow.
  • Set your timeline: Prioritize your chosen tactics and select those that you can both afford to do and have time to do this year. Then create a timeline for the year of when you will use your chosen tactics. Basically, this is a snapshot of your overall marketing plan for the year.
  • Set milestones: Now that you have your overall plan in place and the timing of your marketing tactics, set smaller checkpoints along the way. This will help to keep you on track throughout the year. It will also indicate the steps needed to help you achieve your marketing goals.
  • Create your content strategy: Before developing a content strategy, you need to figure out how much you can handle. The idea is that you want to be consistent with the content you are putting out there. Your audience will come to expect certain things from you. Create an editorial calendar for your blogging and set up scheduling for your social media content.
  • Update your website: Year end is a great time for a content refresh on your website, especially if you have tweaked your brand messaging at all. You can also review the design of your website to make sure it is not out of date. It might just be time for a redesign!

A new year is a chance for you to start fresh for your marketing strategy, but you want to make sure you are starting off on the right foot.

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take company and expert brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

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