Canadian Small Business Women

Connection, Synergy, Community

Four ways to beat content marketing overwhelm

For many small business owners, trying to keep up with content marketing and social media as ways to grow business is a lesson in overwhelm that happens on a regular basis! It’s time for an intervention! There are a few simple steps you can take to break through the overwhelm and get content marketing working for you. Let’s look at a few (4) of those now:

Identify your goal

What are your goals for you content marketing? Having a goal of making more sales is way too broad and will lead to a sense of overwhelm. Instead, break that broad goal down into specific, measurable goals such as turning leads into customers or driving traffic to your website.

Get a strategy

It’s easy to fall into spending too many hours creating and posting content with no plan or strategy in place. For your content marketing to work well and to return the results you want and need, a solid strategy is required. Never create content for the sake of creating content – always have a strategy. Take the time to plan this important step.

Once you’ve identified who you are trying to reach, where they spend time online, what types of content they like and respond to and what you want them to do with it (like, share, join your mailing list, buy your product…) you’ll be able to design a strategy for meeting your marketing goals.

Make sure to gather leads

You’ve heard the one where social media has killed off email? Not so much. In fact, that’s simply not true.  Social media is great to build and strengthen relationships but aim to entice your followers to join your mailing list, as well. Not only does this make good business sense but it will also fight those feelings of overwhelm because your email list is an asset you own. Those frequent changes made by social media have no impact on your email list and nobody can take that away from you (as long as you regularly back up your data).

Outsource what you can

Before you think about outsourcing, it’s essential that you work out your strategy and goals beforehand. If you don’t you could end up paying someone to do work that has no benefit to your business. You can avoid this once you know exactly what needs to be done and how you’ll measure your results, you’ll find some tasks that would be better done by someone other than you. We know that overwhelm can be the result of too much work, but it can also come from trying to do work that isn’t using your strengths when you could be doing great work elsewhere.

Now take some time to look at your own content marketing – which areas could you work on to break through your sense of overwhelm?

 

Barbara Jemmott is the founder and business strategist at Your Entrepreneurial Spirit. Her 4-point YES to Customer Acquisition Program (C.A.P.) allows her to work her passion which is helping entrepreneurial women grow their audiences and income, online. She got here through her 20+ years of experience helping businesses understand and implement systems, strategies and procedures to increase productivity as well implement change and streamline operations. With experience and responsibilities to design, develop and deliver training for small to large technology training initiatives for Fortune 100 companies, she brings “Big Business” expertise to the small business space. Learn more about Your Entrepreneurial Spirit and the YES to Customer Acquisition Program at www.yourentrepreneurialspirit.com

5 Tips For Getting More From Your PR Efforts

Whether you have competition or not, you need to figure out how to generate buzz about your brand. If no one is talking about you, then your target audience won’t be able to find you very easily.

Your PR strategy could include a variety of different tactics. Once you have your strategy in place, here are 5 tips on how you can make the most of your efforts.

  1. Think long-term, not individual opportunities

You might be looking for media coverage for your brand or product launch, or to be included in holiday gift guides, but what happens next? Your goal should be to aim for sustained buzz, and to do that you have to look at building relationships with your media contacts. If you make meaningful connections with the media, you may find that they are more receptive to your pitching down the line. Build relationships with the media like you build relationships with your customers. You may even find they take interest in what’s happening with your brand and reach out to you.

  1. Get to know the media

Using a blanket approach where you pitch every media contact you can think of is not a great idea. Build a list thoughtfully and get to know who your media and influencers are. What do they write about? What stories seem to grab them the most? Most importantly, what is the connection between your pitch and them? You will have a higher success rate if you approach your outreach in this way because you will make a connection with your contacts.

  1. Match your pitching schedule to the media’s schedule

If you try to pitch your contact and they are on air, in an editorial meeting, or producing a show, they likely won’t respond to you. Your pitch also might then get lost in the shuffle. Try to learn your contacts’ schedules. Maybe they have a 9 AM production meeting, or their monthly editorial planning meeting happens the second week of the month. You can adjust the way you pitch based on what you have learned. In many cases learning this type of information will take time and you will pick up on patterns based on when your contacts respond to you.

  1. Keep your promises

If you say you are going to provide your contact with information by a certain deadline, then do it. Also, if you promise an exclusive to one publication, don’t do the same to another. It breaks down trust and they will likely just delete your email next time you try to pitch them.

  1. Use social media to your advantage

If you are having trouble getting through to the media, try to generate buzz using your own tools. Keep up with your social media efforts as a way to attract media attention while connecting with your target audience directly. Many of your media contacts often find their story angles from scanning social media for interesting topics.

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

How can entrepreneurs break through the media barrier?

There are 400 million entrepreneurs in the world. That’s a lot of people competing for attention, especially from the media. Whether you’re in the beginning launch stages of your small business, or you have been operating for some time and you’re looking for a brand awareness boost, getting media coverage in the right places can build some serious buzz around your brand. But how do you get the media to notice you among the sea of entrepreneurs?

The answer is simple: Give them something to be interested in.

The three areas to focus on to make sure you stand out among the thousands of media pitches from entrepreneurs are story, strategy, and execution.

1: Story

You need to be about so much more than just your business and what you have to offer. Look beyond the features of your business to see all of the benefits. Once you have identified the benefits, create a human-interest story that relates. Then you can have fun with showcasing the story.

A few ways to showcase your story are:

  • Social Media: Easily the most accessible means to tell your story to a wide-reaching audience, social media is something you generally have control over when it comes to the messaging. Create a content campaign and engage your audience on each platform.
  • Public Stunt: While public stunts often require a higher budget and a creative mind to plan something unique, they are meant to be memorable and shareable. Remember, anything that happens in real time can be shared on social media.
  • VIP Event: A great VIP event can double as a connector with your consumer audience as well as a targeted list of media. When planning your event, make sure the objectives are in line with the story you want to tell. For example, a circus theme might not necessarily create the best atmosphere for a sombre story.

2: Strategy

After your story has been developed, you need to figure out how to get in front of the media and to make yourself heard. Remember that depending on your media contact, they get hundreds of pitches daily. So, before you send that email, make sure you are ready to fight for your story.

Here are three things to consider:

  • Targeting: Build a smart media list. Your story won’t appeal to every outlet/reporter. Figure out what the best media targets are for you and focus on those. This will be the most important thing you can do to work towards media coverage success.
  • Timing: It’s always best to start early. You will have to work around their editorial requirements. For some print magazines, that means 6 months in advance! Do your research on individual outlet requirements.
  • Availability: Don’t pitch the media if you won’t be available for an interview. If you are planning a vacation in a couple of days, wait until you get back. You might be quite upset if your favourite morning show called to have you on air, but you weren’t available!

3: Execution

A great strategy can fall flat if you don’t follow through on it 100%. It might take some time. Keep in mind that the media hasn’t ever heard of you or your business before, so they will need to do some research before getting back to you. That means learning patience and knowing when to pressure and when to back off.

These three things will help you carry through on your strategic media objectives:

  • The Pitch: It’s important to get your pitch right the first time. Keep it short and to the point, focusing only on important details. And always find a way to tie your story into your contact’s work – that means reading articles they have done previously! If building a targeted list is the most important thing you can do, then this is the second-most important thing you can do. The media wants to know that you are paying attention to what they have to say.
  • Following up: Don’t be too aggressive with your follow ups, and unless you have a great relationship with your media contact (or you know they prefer otherwise), stick to email. After the initial pitch wait a couple of days before following up, then about a week if you still haven’t heard.
  • Moving on: While some media will respond to you either way, you may not hear back at all. It can be understandably frustrating, but there are a number of unknown factors you’re up against. You could have just pitched on a really busy day. It’s time to move on. You can regroup and try again with another story angle at a later date.

 

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

 

Giving Up Control During PR

Learn to Give Up Control When Working With the Media

Whether you are looking to be included in gift guides or you are looking for media features and a thought leadership strategy, the way you work with your media and influencer contacts won’t change. The reality is that you are going to have to give up a little bit of control if you want your media and influencer relations strategy to be successful.

You can’t control all variables when it comes to marketing your business – will your post go viral? Will anyone see it at all? Will the media say yes? Once you involve a third party such as your customers or the media, they ultimately have control over how they feel about your brand and your products. That being said, there are a few things to consider when it comes to giving up the reins for your media and influencer relations strategy.

You are working on their time, not yours.

The hardest part about media and influencer relations is waiting to see if anyone will even be interested in telling your story. Once you send off your email pitch your contact needs to sift through hundreds of emails to find stories they might be interested in, then they need to do a bit of research, then often they need to run things by their editors. Give them time to do what they do best.

If you haven’t heard back in a couple of days, follow up with a quick and short email. Keep in mind that sometimes your contacts will be too busy to tell you if they decided to scrap your pitch. There comes a point where you should just move on.

They’re thinking about their own brand voice, not yours.

While you are concerned with how your brand will appear, your media and influencer contacts also have their own brands to consider. This is especially true about influencers who most often build their fan base based on a personal brand. Let them talk about your brand in their own way.

The more they can put their stamp on it, the more excited they will be.

Think about how excited you get to talk about your brand. The more leeway you give to tell your story, the better. They will actually enjoy writing about your brand. If someone enjoys talking about you, they will talk about you more. Not only that, if you have ten people cover your story in the exact same way, it could get pretty boring.

Mistakes happen. Don’t freak out.

We’re all human, and we all make mistakes. Rather than panic about it, assess whether it is actually detrimental to your brand. If it is, then politely ask that it be fixed. Don’t accuse and demand. Things that are important to change are facts that affect the story. For example, if your spokesperson’s name is misspelled, or the brand or product name has an error. If you don’t feel like your brand was represented the way you wanted it to be, sometimes you have to suck it up and move on.

Working with media and influencers means working with people – building relationships. These relationships can teach you a lot about your own brand and how your customers might perceive you. So, while you might not always have complete control once you ask someone to tell your story for you, you have an incredible learning opportunity as a business owner and a brand.

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

Step by Step Guide to Getting Your Brand included in Gift Guides

You may not want to think about the holiday season quite yet, but with the introduction of Pumpkin Spice Lattes, you know it’s coming. That means you should be in holiday planning mode for your marketing strategy. What are you doing with your media relations? Being included in holiday gift guides can be a great thing for your business, but you need to do it right.

While you can take any approach and make it your own, here is a basic step by step guide to help you get your brand included in holiday gift guides.

Step 1: Plan your timing

Media outlets are in three general groupings when it comes to the lead time required. Lead time simply means how much time they need between when they decide to feature you to when the article gets published. The three groups are:

  • Long Lead: This usually includes magazines that are printed monthly or less. The lead time is generally 3 – 6 months in advance. If you do the math, you are already almost too late to hit up this group for their holiday gift guides if you want to see your brand in a print magazine. Keep in mind that a lot of publications are also shutting down their print publications and moving online exclusively.
  • Medium Lead: This includes publications that are printed weekly or every other week. They usually require 1 – 3 weeks lead time.
  • Short Lead: Short lead publications like daily newspapers, commuter papers, and online publications have a short turn around time. When it comes to gift guides, you can get away with pitching the same week, although giving more time is still advisable. They still have to work with an editorial team and an approvals process.

Step 2: Choose your featured product(s)

While you may love everything you sell, pitching too many products at once will get cluttered and confusing. Pick one to three products that you see as the best gifts to give. Ask yourself two questions:

  1. What type of gifts are they? (Eco-friendly, pampering, last-minute, stocking stuffers, under $20, etc)
  2. Who are they for? (For her, For him, your friend who has everything, the person who wants to save the world, etc.)

Get creative with your answers. It will help you make your products stand out more.

Once you have selected your featured products gather materials you may need for media. In particular, you will need high resolution product images. Your images should be on a white background. You can also have lifestyle shots as well, but the product images will be requested. In some cases, the publications will take their own pictures, but you should be prepared.

Step 3: Update your website

You don’t need a full overhaul of your website to get this type of campaign done, but you should make sure that your content and images are up to date, especially the pages with the featured products on them. If you are using the proper keywords on your site (ie. Eco-friendly, stocking stuffer, etc), there is also a good chance the media will find you if they are doing research for their gift guides (but you can’t rely on this hope, which is why you are creating a proactive outreach strategy!).

Step 4: Build your gift guide list

Create a list of at least 15 to 20 outlets that you want to target for your gift guide outreach. Indicate which ones are on the top of your wish list so you can give them extra attention if needed. Once you have your list, figure out the best person to reach out to. This requires a bit of internet digging or a media database like Cision to help you out. Larger publications will likely have a dedicated gift guide editor, otherwise it could be a section editor or a specific journalist.

After building your list of targets, look at their websites to see if they have an editorial calendar you can download. An editorial calendar is a planning tool for outlets. It lays out their topical publication schedule. Sometimes it is quite detailed and may give you insight into the types of products they are looking for for their gift guides.

You should also look at past gift guides to give you a sense of what types of products catch their eye and the language they use to showcase the products.

Step 5: Build your own buzz

The media likes to feature products that may already be getting some traction, so you should start pushing your product(s) out on social media more frequently. That way, when they see your pitch email, they can see some action happening and build on that momentum. Also keep in mind that the media does a lot of research on social media and they may come across your product without your pitch email if you are using the right hashtags.

Step 6: Pitch your product

Your pitch can make or break you regardless of how amazing your product is. To start, be specific with your subject line – not just that you have a great new product. Talk about a “great gift for a last-minute holiday gift guide” or “Eco-friendly gifts for your holiday gift guide.” Tailor your pitch emails and subject lines to each outlet to match the tone and topical focus for each audience.

In terms of your email, keep it short and stick to the benefits your product/service has rather than the features. Your email shouldn’t be longer than 4 short paragraphs at most (8 – 10 sentences). Utilize bullet points to help keep an easy reading flow (and to keep it short!). And make sure you include the price, where it can be purchases, and a link to your website.

Step 7: Follow up

You have three options here based on the response you get. If they said:

  1. Yes: Send samples, images requested, and any further information they need. Get it done as fast as possible (think same day!).
  2. No: Move on and don’t take it personally. Depending on the exchange, if you feel comfortable, you can ask for a reason (so you can learn for next time), otherwise, just cross them off your list.
  3. Nothing: Wait 3 to 5 days and send a follow up email. This is just a quick reminder, so keep it to one or two sentences long indicating you wanted to make sure they received your email and see if they were interested.

Step 8: Talk it up

You can get be included in 10 gift guides, but if you don’t make the most of the opportunity, you may not see the kind of return on your effort that you would like to see. Once the gift guide is published, it’s up to you to help spread the word and use it as an opportunity to build your own brand credibility. Some ideas are:

  • Put a link to the coverage on your website – create a “press” or “in the news” section
  • Share the link on social media – a lot
  • Scan a printed article and add the image to your website
  • Share the scanned image on social media

Doing gift guide outreach isn’t easy. It requires work and dedication to get it done, but it can help you increase your revenues and your overall brand visibility throughout the holiday season.

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

3 Ways To Keep Media Interested In Your Brand

Your company or product launch was a month ago, and you managed to connect with a few media outlets to get coverage. Now what?

It is a challenge most business owners face consistently when it comes to generating buzz about their brand. While you may not notice the lull in buzz generated for a couple of months because you are on a high from your successful launch, you are going to have to figure out how to create new opportunities for your business to garner media and influencer attention when life gets “back to normal.”

Here are three ways to create great media opportunities if you have hit a brand buzz rut.

Get involved with a charitable organization or a cause

A business that stands for something is a very powerful thing. Customers want to buy from brands that have the same values and belief system as they do. Your involvement with a charitable organization or with a cause allows you to tell your brand story in a different way as it relates to a cause. The media is looking for interesting human interest stories to tell, so you need to give them a story to tell that is unique to you.

Find creative ways to get your refreshed story angle out there, whether it is something experiential, guerrilla, or even a unique digital campaign.

Sponsor a community event

Community involvement is a great way to draw attention from local and regional media outlets. Find a community event that is in line with what you have to offer, or one that is of personal interest to you and your team. A personal connection will make the involvement more meaningful to both you and your target audience. If your connection to the event seems inauthentic, the media will likely not be interested because it just looks like you are faking your way to media coverage.

Plan a giveaway/contest

If you would like to run an influencer campaign with bloggers, setting up a series of contests is an effective way to connect with them. If you have product (or a service) that can be gifted then get them to review the product along with a giveaway specifically for their readers. Depending on how the contest is structured, you can create great opportunities for your brand visibility.

Your media and influencer buzz doesn’t have to end with your launch. When you sit down to create your launch strategy, think ahead to what happens next and try to incorporate it into your timeline. That way you won’t be left thinking “now what?”

Candace Huntly is Founder and Partner at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making the approach unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

How to develop your story for the media

CHuntly

Once you are ready to start planning for your media relations outreach campaign, the first thing you should do is make sure that what you have to say is relevant not only to your audience, but also to the media. You have to make sure that the story you are telling is the right mix of brand and human interest to make the media want to talk about.

Here are 5 ways to make sure that the story you are telling is media-worthy:

#1: Brainstorm

There are few things that are more satisfying than a great brainstorm session! The key is that whether you are having a solo session or a group session, no idea is a bad idea at the initial phase of the process. I like to get as many ideas on paper as possible then eliminate them one by one until I am down to the final 1 – 3 ideas. Then I look a bit deeper into those final ideas to make my final decision.

#2: Play Devil’s Advocate

I am sure you have heard that we are our own worst critic. Well, when you are taking your story to the media, this isn’t a bad thing. It will help you edit out the stuff that will weaken your story. Ask yourself tough questions and be hard on the idea. If you can answer to all of the things you are saying, then you know you have a great idea on your hands. If you are left more confused than ever, then you likely have to go back to the drawing board and tweak your idea some more.

#3: Compare to competitors’ stories

While you don’t necessarily want to get into a rut of “well they’re just doing it better,” you have to see what your competitors are doing so you can push yourself a bit when it comes to creativity as well as differentiating yourself. It doesn’t make sense to pitch the exact same story to the media as your competitors have done, however, you have to take into consideration whether they were successful with their story or not. If they were successful, look at similar elements you could focus on for your own story. If it wasn’t, then find a completely different approach.

#4: Talk about it

Once you have either narrowed down your options or you have landed on that great story, talk about it to family and friends. Gage their reaction. You can generally tell whether someone finds your idea interesting or not, and, on occasion you might find that friend who will be totally honest with you. Take the reactions and constructive criticism and apply it to your idea where appropriate.

#5: Develop consistent messaging

After your idea has been tweaked and criticized, you should have a great story idea to pitch. Now you have to build the foundation for your outreach by creating messaging that will be used throughout your pitches, media releases, media kits, etc. Your messaging document should be short points that outline your brand story. Consistency is key, and repetition will get you remembered.

 

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an award-winning agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making it unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

What to do if the Media Aren’t Interested In Your Story

CHuntly

You have developed your campaign, put the work in to build your launch story (and your perfect pitch!), and you have actively been pitching and following up with the media with your beautifully written media release. Unfortunately, you are sitting and waiting in silence. You can’t seem to get any media interested in the story you have to offer.

There are a few reasons why the media might not be interested in what you have to say:

  1. You targeted the wrong media. Do your research to make sure they cover stories like yours.
  2. There is no relevant connection to an overarching newsworthy storyline (ie. Current events, pop culture, etc.)
  3. You didn’t give the media enough time before your launch or event. They need to have time to put together the story before it’s past.
  4. Bigger news came up. Do your research to make sure there isn’t a major event happening. However, it’s impossible to predict when the latest scandal or huge news story will break!
  5. Your pitch was too long.
  6. Your subject line wasn’t attention-grabbing.

Maybe you have done everything right. From a media perspective, sometimes they get hundreds of pitches every day, so despite how hard you try, your email or Twitter pitch may just get lost in the shuffle.

Here are three ways you can get creative with your outreach strategy to build buzz if you need can’t seem to get through to the media:

  1. Build a strong content strategy. If you have built a great brand story for yourself or your business, you should also be putting out great content on all of your marketing channels – your website, social media, blog, e-newsletter, etc. You have to make sure you are putting out great content on a regular basis. That means setting up a schedule for posting and keeping up with it so your audience expects it from you and they can engage with you. Sometimes a strong content strategy will actually put you on the radar with media who often look for story ideas online.
  2. Become a guest contributor. Try connecting with publications, industry-related blogs, and blogs of associations you are part of. They are often looking for great content, and this is a fantastic way for you to get your name out there and showcase your expertise.
  3. Be active on social media to grow your community and brand awareness. Social media is all about relationship building and empowering others to talk about your brand. Keep it social and go on at least once per day.

The key is that you shouldn’t give up on generating buzz about your brand just because you can’t get media coverage. Media coverage is a great goal, but there are so many other ways for you to get your brand out there that shouldn’t be ignored.

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making it unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

Creating the Perfect Pitch

CHuntly

A pitch is when you reach out to a media or influencer target to share your story with the hope that they will want to write about it or share your story in some way. The media receives hundreds of pitch emails every day. You need to find a way to stand out among the clutter. If you don’t, your email will quickly be moved to the trash.

What it really boils down to is that you need to be able to connect with another human being in such a way that they will want to hear more about what it is you are pitching. It is about building relationships. When you pitch the media, don’t think of it as a “one-and-done” strategy. Think of it as a long-term strategy where you make an impression and then you can keep the conversation going while you get more acquainted with your media target.

Here are a few things to consider to help you put together a great pitch that will get you noticed:

  1. Be selective with who you pitch. Your story won’t appeal to everyone. If your business is about beauty products, you likely wouldn’t pitch a sports reporter. While that is an extreme example, you do need to get to know the people on your media list. Look at what types of articles they write and what topics they cover. The goal is to tie it in with something they are interested in already. If that means cutting your media list in half, then do it. It’s better to have a highly targeted list where you have more chance of getting coverage than if you waste time pitching someone who would never cover your story.
  2. Personalize your pitch. Once you have your targeted list, take the time to personalize it by talking about how it fits within their overall topical focus. Reference articles they have written in the past. This will take extra time, but it will make a better impression on your media targets because it shows that you have thought about what you are writing rather than just sending a form letter.
  3. Remember that it’s not about you, it’s about the story. New companies and products come around every day – it’s not news to the media. You need to find a way to make your news stand out. Think about how your news fits into a broader storyline. That is what you want to focus on.
  4. Include a call-to-action – and don’t beat around the bush. Your pitch shouldn’t be too long. Keep it to a few short paragraphs. That means that you have to get to the point. Tell them why what you have to say is relevant. Tell them what you have to say. Tell them what you want from them. Make it easy for them to say yes by being clear and upfront about what you want.
  5. Don’t be annoying. We have all fallen into the “well, they didn’t answer, so I am just going to call again” trap. Often, if you are calling a reporter, they may say they prefer email on their voicemail. Or perhaps they have had a busy day and just didn’t get to it during that day. Give your pitch time to breathe before following up. Wait two days and try again. There will come a point that if they don’t respond to you, they likely just aren’t interested. Don’t take it personally, just move on.

Writing a pitch seems like an easy thing, but don’t get discouraged if you don’t nail it right away. It takes some getting used to. Give me a call if you need to bounce ideas around!

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making it unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

Social Media Expertise Should Never Be Free

Karima

Social media today is more than just friends getting together with friends online. It is a redistribution of wealth through the spreading of information. Social media expertise which facilitates this is at the very core of capitalism. The only problem is that most social media experts have been giving away their expertise for free and now that has become the expectation.

It starts simple enough. First I get asked to have some coffee. Then we’ll have some small talk. It won’t be long until the questions about social media begin. I’ve even received emails from friends I haven’t seen nor spoken to in years asking for advice.

We take the “social” component of social media very seriously today. I propose we begin focusing on the “media” component a little more.

Social Media Expertise Is a Skill Which Must Be Developed

Let’s be honest: social media hasn’t been around for very long. If you really stretch out the definition of social media, then some might point to the AOL chat rooms of the mid-1990s as the beginning of social media, but that’s not really accurate. In just a few years, there have been a few people who have dedicated their time to studying this phenomenon to know how it ticks. It becomes their passion.

When we are passionate about something, we love to talk about it. I give out a lot of advice myself that can be executed elsewhere, often without meaning to do so. The bottom line is this: social media experts are practitioners, advisors, consultants… and professionals.

I will not go into details about my expertise, except that I have been in the industry for over 15 years and have been involved in launching and growing some of the largest accounts in the business. I am also a hands-on strategist with an on-going online presence.

The time of a social media expert is valuable. It is worth more than the price of a cup of coffee. $5 for gourmet coffee, that is.

Here’s the Industry’s Double Standard

If you called up the average lawyer to talk about a legal problem, would they offer their advice for free?

Or what if you had a medical emergency and instead of going to the hospital, you expected to go to the doctor’s home to receive treatment?

How many teachers will come to a home after school to tutor a child who is falling behind in class?

Maybe you don’t need a college degree to become a social media expert, but that doesn’t mean the expertise isn’t valuable. There are numerous financial and brand recognition gains that can be built up over time thanks to social media expertise that no other type of media can provide. You can build leads for just dollars per prospect on social media – what other platform can say the same thing?

Integrating social media into any business opportunity is important. Creative ideas, defined objectives, and strategic concepts are all part of the package that comes with social media expertise. Some organizations may feel like this is expertise that is only worth a cup of coffee, but now more than ever, one truth still remains: you get what you pay for right now.

Getting a tidbit of advice for a cup of coffee is great. Getting the full package of social media expertise will forever change a business. That’s why it is worth the investment. If you’d like to book some time to meet with me, feel free to visit my website RedDotDigital.net, send me an email to Karima (at) RedDotDigital (dot) net or follow me on Twitter.

Karima-Catherine is the co-founder of Red Dot Digital, a digital agency that strives to deliver top-notch solutions to various clients.  Red Dot Digital drives real, meaningful, quantifiable business outcomes for companies. Karima-Catherine is also the co-moderator of #MMchat, a Twitter weekly forum which focuses on business, marketing and social media.  

Connect with Karima-Catherine:

karima@reddotdigital.net

Website, Twitter, LinkedIn, Pinterest

If It Doesn't Spread, It's Dead

selfy photo

I recently attended a meetup at Ryerson University, in their Transmedia Zone.  It was a fantastic evening of discussion and debate about content, media, and how the platforms we are using to communicate – social media, Youtube, The Internet itself – are changing our ideas around production and consumption of content, and even ownership of media.

One idea that came up was the idea that media, or content (we were primarily discussing video but it could as easily have been a discussion of any kind of media), is no longer something that we just consume.  It is something that we produce and in fact, it is a way we communicate as much as anything else.

We express our identities, our thoughts, and our ideas in media, as media.  We speak “video”.  And for those who don’t create their own, from scratch, we share what others have produced, as a kind of shorthand for what we want to say.  When I share a captioned photo on Facebook, or content created by a brand like Coke or Red Bull, I am speaking volumes about who I am, what “tribe” I belong to.

Where does content marketing fit in?

I stared to think about what role content marketing plays in this content-sharing-as-communication ecosystem, and why it is so important for business.  To define what I mean by content marketing, have a read of this article, or download a handy infographic here.  Content Marketing is a system in which a business uses content, not advertising, to generate and nurture leads for their business, build trust with their customers, and get found online.

I encounter an objection again and again when I work with clients who are-shall we say-not digital natives, when we get around to a content marketing discussion.  The objection goes something like this: “I am a private person; I don’t want to put myself out there in social media, or by blogging…I’m sure no one wants to hear what I had for lunch.  Plus, I am not willing to give away all my secrets in a blog!  If people want to get my help, they’ll have to hire me!”

That is kind of like moving to France and refusing to speak French.   Digital Media is communication tool, and content is a language that, as a business, you can’t NOT speak.  The best way to get your brand out there is to use media – video, photography, blogging, graphics – to communicate with your customers, and in fact to use media that they will want to share.  To use what Henry Jenkins calls “spreadable media”.

Henry Jenkins: Spreadable Media

This video, titled Spreadable content makes the consumer king, is an episode from Pull: How Technology is Changing the Conversation.  IT was produced by TVO and Q Media and it is taken from  a discussion I had with Jenkins in 2013.

Spreadable media is the best reason I can think of to generate content marketing for your business.  It is how you leverage your existing customers and followers as marketers, giving them the media they need to spread your message for you.

Jenkins also speaks in this interview about the new digital divide, that he calls the participation gap.  He talks about kids in schools who may not have access to skills and opportunities, but it just as effectively applies to business people who don’t have the skills, the training or worse, the willingness to participate in this new language of identity and brands, the language of content.

As Jenkins says: if it doesn’t spread, its dead.  Creating high value, sharable content that your customers can use is the best way to close that participation gap.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant.  With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business.  Learn more about Christine at analyticalengine.ca

Public Relations 101: What is it and what can it do for your business

CHuntly

Whether you are an entrepreneur looking to break into your industry or you are an established business of any size, your success is largely dependent on your reputation. Many different types of people can have an effect on your reputation such as customers, suppliers, employees and journalists. Their opinions of your business – good or bad – will affect the opinions of others.

Public Relations (PR) is part of your marketing strategy that focuses on managing your reputation through effective communication of your organizational message. It is the art of building and maintaining positive relationships and brand awareness in the public eye (AKA your target audience).

Simply put, PR is your strategy for getting your message – your story – out to your audiences. It is all about engaging your target audience(s) by connecting with them in some way. It should be complementary to your overall marketing and outreach strategies.

6 Key Factors of PR

  1. Media Relations: Building relationships with the media and other influencers with the goal of attaining editorial coverage (Not paid for). If you have ever read a story about one of your favourite brands, the latest celebrity gossip, or even a story about a politician, business owner, or prominent individual, chances are someone pitched that story angle to the media and they thought it was interesting enough to write about.
  2. Special Events/Experiential: Designed for both public and media outreach, these events usually have brand experience and/or informational components.
  3. Content Generation: Writing blogs and bylined articles both for your organization’s website as well as for other websites and publications is a great way to control your message.
  4. Industry/Competitive audits: Audits (research) will determine the best positioning for your organizational message in terms of making it stand out from your competitors.
  5. Crisis Strategies: As hard as you might try to maintain a positive image in the public eye, sometimes things go wrong. It could be a huge product recall, and it could be something as “small” as an internet troll leaving negative comments on your blogs. Having a crisis strategy in place before it happens is your best bet so you know exactly how to deal with it.
  6. Social Media: This is where there is a definite crossover with the rest of your marketing strategy. You need to make sure the messaging you are putting out on your social media channels fits with the rest of your outreach. It’s a great way to promote your story. It’s also a great way to showcase content across different mediums.

Why Your Business Needs PR

Your business would not go anywhere without some sort of customer, end user, network, or community of fans, which is why you need PR. You need to be able to reach them with your message.

PR helps your business to:

  • Connect with your target audience both through direct channels and infuencer touchpoints (working through people, media, and celebrities who influence your target audience).
  • Package your brand story for maximum effectiveness. A good PR strategy will create a foundation for your business to build its outreach and growth strategy.
  • Get your brand and organizational story in the public eye on your own terms (ie. You have some control of the messaging that is out there).
  • Define its voice. Your business is so much more than a brand name and a website. It has character, values, and purpose.
  • Utilize a variety of outreach channels so you can tailor your strategy to your budget and your organizational culture.

Maintaining a strong presence on multiple channels while reaching your target audience is priceless when it comes to building a business. Most people think the cost of running a successful PR strategy will be too much, but there are ways to work within any budget. Your reputation and business success depend on it.

Candace Huntly is the Founder and Principal at SongBird Marketing Communications, an agency working to take organizational and individual brands to the next level. With a passion for all things related to creativity and strategy, she specializes in business intelligence, marketing & branding, content strategy & development, media & influencer relations, and social media. Basically, if you need to put your brand, product, or cause in the public eye, she will find a way to do it, while making it unique to you.

Connect with Candace

Facebook/Twitter/LinkedIn/email/Website

Benefits, Not Features

selfy photo

Benefits, not features: this is the mantra I repeated perhaps every week to my class when I was teaching New Media Communications at Centennial College.  During our unit on writing for web, during our unit on social media: “Benefits, not Features”. I would tell my students that every time they are tempted to write the word “I”, they should consider how they might change it to “You”.

It is a great way to make sure you are really thinking about your clients or your customers, and not just talking about yourself: what are the benefits they are seeking?  What’s in it for them?  It’s what we generally want all advertising to do: Stop talking about yourself!

I found out the hard way how difficult this actually is when I recently delivered a pitch to a potential client, and said all the wrong things.  We were the right people for the job.  I knew what they needed and was certain we could deliver better than anyone else, and the only thing I needed to do in the pitch was convince them.

So I talked about all of the fabulous features that we had to offer: our media background, the fact that all of our employees were journalists , that I had worked in a newsroom…I talked about how we were usability experts and how experienced we were at dealing with very complex tech.

I used the word “I” A LOT.

And then: we didn’t get the job.  And I thought back to the questions they asked me that I was uniquely unprepared to answer and I realised how I had completely missed the mark, because I hadn’t at all addressed their actual need.  They needed to hear how working with us would make their lives easier, how it would save them money and time.  They wanted to know how to better manage their staff and streamline internal processes.  They wanted to hear how they would find our technology solution easy to understand and how it would make them feel on top of their game.

I spent all my time talking about how perfect the project would be for us, about our features, and none of the time talking about the benefits that working with us would bring to them.

Benefits, not Features.  Listen to yourself: are you saying “I”?  Turn it into a “You” and see what happens!

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant.  With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business.  Learn more about Christine at analyticalengine.ca

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