Canadian Small Business Women

Connection, Synergy, Community

“I need a social media person” – Do you really need a social media person? – Part 1

Karima

After reading the recent article “Is Social Media Worth It For Small Businesses?” on Forbes.com, I realized that one of the reasons small businesses are disappointed with their social media hires is because they don’t know the roles and skills required to set themselves up for success on social media.

In the 15 years I have been dedicating my practice to helping businesses expand their online presence and (in the last 6 years) growth utilizing social media, I have heard business owners and top-level executives say “I need a social media person”. To me, this affirmation equates to saying “I need doctor” and once you’ve said it, chances are you will need a specialist. It’s the same with social media.

Social Media as a tool for growth

Unlike large organizations who typically have a social media (senior) manager and 1) with multiple direct reports or 2) agencies who manage specific areas of social media, small and medium organization are left to hire a jack-of-all trades who scramble to do EVERYTHING on social media.

Let me back up a little… Although a lot of young people hold Social Media positions, the top level positions are usually given to more seasoned marketing or digital professionals because although social media is about Facebook and Twitter, and blogs and Instagram, it’s also and primarily about business and strategic thinking. Now that the wonders of social media have spread to the world of business, engaging on social media has become a necessity for survival. And your business needs to jump on that bandwagon before your competitors overtake you!

Social media allows you to respond to your customers’ wants and needs immediately. You can boost sales, and people will be more receptive to your message. And let’s not leave out the most important fact of all: your competition is already there.

So, how do you build a solid team while maintaining cost-effectiveness?

You must have a business-focused social media professional come and do a diagnostic of your needs. Whether your company is just launching or is already in business, our program is designed to support you and help grow your online presence.

Identify and define roles

By identifying the roles and skills it takes to make your business successful, you will better reach out to the right people and organize their time based on needs and objectives. Below are some of the primary social media roles and skills that will get you going fast.

  • Strategist: A strategist, pretty much like all strategists in every industry, researches, benchmarks, and creates a plan and tactics. The strategy, when done well, identifies opportunities for growth and for It also determines how and where to invest to meet business objectives. A social media strategist is no different.
  • Project coordinator/manager: A project coordinator is someone who will keep you on budget, on time, and within scope. A fabulous project manager will also identify opportunities along the way and allow you to expand your reach and objectives. Hiring a part-time social media project manager is the key to your success.
  • Content producer: Online content can be blogs, videos, Facebook updates, Tweets, Instagram and Pinterest pictures or even YouTube videos. There is a plethora of types of content and platforms ranging from real-time to scheduled, from on the go to scripted, and from organic to paid. The importance of content is to identify your objectives and build a strategy around them.
  • Community manager: A true community manager builds and grows online An online community is a virtual community whose members interact with each other primarily via the Internet (Facebook, Twitter, Blogs, Forums, etc.). Those who wish to be a part of an online community usually have to become a member via a specific site and necessarily need an internet connection.

I will explore other roles and skills in an upcoming blog post.

Why are online communities important for businesses?

Being a member of online communities for businesses and continually establishing and maintaining online relationships is critical to the success of your business. With the extreme popularity of social media, many people are excited about interacting and developing relationships with others whom they feel they can trust and who they consider experts in their industry.

At the heart of your success is the human element. Once people get to know you, and you get to know them, they will want what you are offering and will gladly tell others about what you are offering too.

Karima-Catherine is the co-founder of Red Dot Digital, a digital agency that strives to deliver top-notch solutions to various clients.  Red Dot Digital drives real, meaningful, quantifiable business outcomes for companies. Karima-Catherine is also the co-moderator of #MMchat, a Twitter weekly forum which focuses on business, marketing and social media.  

Connect with Karima-Catherine:

karima@reddotdigital.net

Website, Twitter, LinkedIn, Pinterest

 

How to Network when Networking isn’t your thing

Sheralyn

You’ve opened your own business. You have hopes and dreams of hitting the big time or maybe you just have a vision, values and a commitment to a product that you want to share with the world. The problem is – you’re just not that comfortable sharing. You believe in your product and that YOU are the subject matter expert but talking to others makes you tremble in your boots. How do you overcome this challenge and get out there to meet, greet and network?

It all boils down to this: GET REAL and BE R.E.A.L.! (Be Realistic & Reasonable, Manage your Expectations, Develop a positive Attitude & Love what you do!) Too many of us spend far too long trying to be something that we’re not. If networking isn’t a strength, that’s fine. Some of us are experts at writing words and some are great at speaking them. Either way, OWN who you are and be proud of it. This one act alone will help boost your confidence. Getting R.E.A.L. is about acknowledging who you are and what strengths you have, then setting targets that are reasonable and realistic. When it comes to networking these first two elements are key: Be Reasonable and Realistic about your Expectations. If you’re a wallflower, don’t schedule a conference with over 200+ attendees as your first venture into networking. Rather, find something local, check in with your Chamber of Commerce or Small Business Enterprise Centre and connect with like-minded local entrepreneurs where there may only be 12-15 people in the room. Log in to “MeetUp” and search for groups that are within your specific market and consider attending one of these meetings just to observe how others in your field interact. If you work up the courage to engage even one person in conversation, distribute a business card or two, consider that the first step in your successful networking career! There are also many organizations that cater exclusively to networking for women and while cutting off 50% of your potential clientele is not a good long-term strategy, it is an excellent place to start and feel comfortable – in a nurturing all female environment. Before heading out the door on your first attempt, practice on family members, heck speak to the family dog or sit hubby or your best friend down on the couch and practice your pitch on them until it sounds right. Writing something down vs. saying it “in your out loud voice” are often two entirely different things so don’t just write a great intro for yourself, practice saying it out loud to see how it sounds.

Along with Reasonable and Realistic, make your first few networking experiences memorable by adopting a positive Attitude. This might sound simplistic but if you’re nervous going in it will show. Attitude isn’t just about the words you choose it’s how you carry yourself and the face you show to the world. Stand tall, put a smile on your face, project a positive attitude out into the room and you will receive it in return. Put your cell phone away and don’t rely on it as a crutch. I once watched a women at a networking event as she arrived, “reading” email messages, checked in, found a seat and cell phone still in hand, never looked up once. As others joined her table she would glance up briefly and smile but no words were exchanged. I purposefully approached to chat with her and it was obvious she was very nervous. I understand but never looking up and attempting to make eye contact or engage with others won’t help improve your networking skills. No doubt her overall impression of that networking event wasn’t positive but she did nothing to help herself. A positive “I can do this” attitude while you are at an event will help carry you through the event.

For women networking here are some other practical tips:

  • Ditch the purse or invest in a crossbody bag that keeps you hands free.
  • Find a small, easily opened case to hold your business cards and in which to store those you receive.
  • Put your cell phone away – unless it’s your kid calling from school or jail chances are you don’t need to take that call. Cell phones are a distraction and make it too easy for you to appear busy and not focused on the reason for attending in the first place.
  • Likewise – stash your coat, your nerves will keep you warm enough!
  • Networking isn’t about the coffee – make your goal to meet people first then suggest to someone you’ve just met “let’s grab a coffee and find a table.” It’s a great way to extend a conversation rather than fumbling to balance that coffee and extend your hand for a handshake when you are first introduced.
  • If you are more comfortable attending your first couple of events with another person that’s fine but agree to split up when you arrive. Maintain eye contact for mutual support and you can always join up later to sit together. You’ll have the confidence of knowing someone is there with you but the opportunity to meet other people too. You might even double your odds if you both meet others and mutually share the contacts and introductions you’ve just made!
  • Recently, someone suggested to me that you make a specific goal for yourself like “Meet three people” or “Exchange 4 business cards” and then you can leave. Having an objective before you head into the event will leave you with a feeling of accomplishment when you achieve it.

Finally, you hear a great deal about passion these days. That is – hopefully, if you are a small business entrepreneur trying to grow your business, you LOVE what you do. If you love what you do your passion will shine through and that’s going to help you in terms of your positive mental attitude and your confidence level when walking into a room for networking purposes. Here is the most important tip – if you LOVE what you do, fine-tune your introduction so your love, commitment and passion shines through. We’ve talked in this space before about your “pitch” or “elevator speech” or introduction. Whatever you call it, it will only work for you if it truly resonates and you are comfortable both saying it and believing it. In my Communications Course I talk a lot about the rule of 10 and this can be applied to your introduction as well as any other areas of your business. Take the time to identify the top ten words that best describe your business and what it is you want to convey to potential clients. Once those words are on paper, play around with them to create one short sentence that acts as a great introduction of yourself and your business. Most importantly – it should be a sentence that invites and encourages conversation through questions. I learned a similar technique several years ago while attending an event hosted by The Leadership Forum in Caledon. Conversation engages and encourages and is so much better then throwing a business card at someone hoping it sticks. Engaging in a great conversation is what just might lead to future business.

In the end, being R.E.A.L. about who you are will allow your integrity to show. Trust and integrity are an enormous part of why someone chooses to do business with you. If you are not great at walking into a room – that’s fine – practice some of these tips and be passionate about what you do and that will help significantly. Maybe even admit your fears when you’re having a chat – chances are, the person you’re speaking with might be feeling the exact same way!

As Owner and Principal partner of “Writing Right For You” Sheralyn is a Communications Strategist – working together with entrepreneurs to maximize profit through effective use of the written word. Looking for web content that works, blog articles that engage or communications strategies that help you get noticed?  Contact Sheralyn today. Sheralyn is also the mother of two children now entering the “terrible and terrific teens” and spends her free time volunteering for several non-profit organizations.

Sheralyn Roman B.A., B.Ed.

Writing Right For You

Communications Strategies that help you GET TO THE POINT!

416-420-9415 Cell/Business

writingrightforyou@gmail.com

LinkedIn / Facebook / www.writingrightforyou.weebly.com

CSR for Small Business?

sandra

It may seem odd to think of Corporate Social Responsibility as a small business owner, but I think that there’s no better time that now to start thinking about more than just your financial bottom line. If you give thought to how your business is impacting the world environmentally and socially when you’re small, you will have systems in place that will grow as the business grows.

Whether it’s choosing a cause that your business supports because there’s an alignment in each organizations core values or ensuring that you operate your business in an environmentally friendly way that reduces your carbon footprint, you don’t have to have a big operating budget to make a meaningful contribution. It can be easy to think that practicing social responsibility is something only large companies need to worry about because they have the resources to do “big things”, but small business has a role to play as well. While big business can do things on a national or global scale, small business owners can contribute on a local scale, supporting the communities that support them.

Success in business is all about relationships. It’s about building trust with not only your customers, but the community within which you operate your business. I’ve heard it said that a relationship without reciprocity will die and I believe that to be true for us as entrepreneurs and small business owners. We can’t become so consumed by the desire to turn a profit that we forget to give back to the community that supports us by buying our products or services.

When our local communities are thriving, as citizens and business owners we can’t help but benefit. It is in our best interest to build into our businesses a strategy for how we will give back. What can you do to make your community better? Maybe you can do a fundraiser for a local cause, or do a review of your operational practices to see where you can make “green” changes. You don’t have to figure it all out at once, but it’s something that you want to consider.

You don’t have to be a corporation to practice corporate social responsibility. I believe it may actually be easier to practice CSR as a small business owner because we have massive manufacturing plants to reconfigure and retool. We make small, but meaningful changes that will be sustainable as we grow and expand our businesses. What are you going to do to give back to the community that’s supporting you and your business?

Sandra Dawes is a certified life coach specializing in helping women who feel unfulfilled with their 9-5 follow their dreams and pursue their passions. She holds an Honours BA, an MBA as well as a certificate in Dispute Resolution.She has completed her first book,Embrace Your Destiny: 12 Steps to Living the Life You Deserve!
Connect:
www.embraceyourdestiny.ca
www.facebook.com/embraceyourdestiny
www.facebook.com/embraceyourdestinythebook
www.twitter.com/sandradawes