sales funnel Archives - Canadian Small Business Women

A real eye-opener that I recently learned is that the marketing objectives for a product or service has a companion, parallel series of steps or objectives called The Buying Process-or at least we hope it does! If marketing is to be effective, we have to design it to speak to our customers at each stage in their buying process, or to look at it another way, to speak to them at each place in the sales funnel.

For example, the standard marketing objectives for your product or service might be:

Domain Leadership
Position the product or service in the vertical or market
Make the value proposition clear, differentiate on the basis of value
Sales Promotion
Post-purchase customer service, retention

The parallel buying process might be:

Buyer recognises they have a need or problem
Buyer searches for information about their problem
Buyer evaluates the alternatives to solve the problem
Buyer makes a purchase decision
Buyer evaluates their experience and satisfaction post-purchase

If you were to map these processes alongside a typical sales funnel, it would look like:

In traditional models, marketing would do their thing and at some point, sales would take over. In digital, marketing and sales activities come together and merge in the areas of social selling and content marketing. What tends to happen is that buyers complete almost 70% of their buying process before companies even know they exist. Customers do all of their problem recognition, and information search, and evaluation, and often make and transact purchase decisions, online. So the most critical thing you can do as a business is make sure that you are there, online, with relevant helpful content, at every stage of that buying process.

In other words, when your buyer recognises they have a problem, you want them to be exposed to your Domain Leadership marketing messages. Often, your domain leadership marketing messages, if they are well-crafted, can in fact be the trigger for the buyer to recognise their problem in the first place!

When your buyer is searching for information, you want them to find your positioning messages. When your buyer is evaluating alternatives, you want your value proposition messaging to be what they are looking at. And so on.

The only way to develop the right content marketing for your buyer – to be in the right place at the right time – is to know your target customer really, really well. By knowing your target customer’s pain points, needs, and the questions they ask when they have a problem, sales becomes a matter of letting them find out if there’s a good match.

What does this look like in practice?

The first step is to create a persona of your ideal client or buyer, and make sure to include as many questions as you can based on what you get asked at trade shows, in client meetings, on the phone, etc. The best way to really get to know your target customers is to conduct customer interviews: if you’re unsure about their needs, or about the potential value in your solution, ask them!

Then, think about what kind of content are they looking for at each stage of their buying process. What can you teach them to help them understand if they are the right match for your products or services, and if you are the right match for their needs? Different types of content work to address different phases of the buying cycle as well. Map these questions, and these content types, onto the buying and marketing process.

For example, let’s say you are a small business law firm. Your unique offering is that you really understand green tech and the pain points of the small business person in this complex area building a green tech business with all of it’s unique regulatory policies and practices.

Your ideal client is a factory owner who is converting what was formerly a tool and dye manufacturing plant into a green tech business, manufacturing wind farm parts. This client lives and works in a small town outside Sarnia, and they don’t really understand the programs and support available for green tech: they just know that to save jobs in their community and protect their own livelihood, they need to capitalize on their physical facilities and equipment to manufacture something new. They are looking for plain-language legal and business development support, someone who will be a partner in building the business and who can help with some of the complexities of policy and government investment in this area. Let’s map this persona and her questions against the chart we created:

Try mapping your ideal customer’s questions and needs against this standard marketing and sales process, along with the content type suggestions. You’ll be surprised at how easy it is to come up with relevant, targeted content so that you can make sure your ideal customer is finding out about you during that 70% of their buying process when you’re not yet aware of them!

For more resources and information on Content Strategy and to download a detailed description of what content strategy entails, go to analyticalengine.ca/resources or download a Content Strategy Info graphic at http://bit.ly/1qY9tYp.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant. With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business. Learn more about Christine at analyticalengine.ca

Most business people feel like surfing the internet these days is like trying to sip water from a firehose. It is overwhelming, and with so many businesses out there, online, your business can seem like a grain of sand on an endless beach. How can a grain of sand stand out? The simple answer is, Content Marketing. What content to create is a harder question to answer.

In the last five instalments of this six part series I have walked you through the content strategy process which answers the questions:

1) Why does my business need to produce and publish useful, relevant content? Have a look at post number one, a content strategy primer, and post number two, which is all about getting started and defining your brand values.

2) Who do I target with this content (and where do I find them)? Have a look at post number three, which is all about understanding your target customers as users, and post number four, your social strategy SOS.

3) Where should I focus my efforts to get found? Have a read of Post Number 5, Getting Found by Search Engines.

Content Marketing is about using content to drive sales. And if you do it right, it’s your best opportunity to stand out and make more money. It is unqieuly suited to small business because smaller businesses are closer to their customers, with a greater ability often to engage in dialogue with customers and stay aligned with customer needs. That dialogue is where you find out what content you should be producing.

Getting content ideas from your sales funnel

I never realsied, before becoming a business owner, that I would also need to be a salesperson. But this is job number one for every small business owner, and content marketing is a great way to warm up your leads: it can help you to generate those leads in the first place and then move those leads down the sales funnel closer to purchase in a gentle, helpful, and purposeful way.

Your sales funnel is also a great place to look for content ideas.

Are there places in your sales funnel, or in the greater value chain that surrounds your business, that your customers are getting “stuck”? Understanding where your customers are stalled in the funnel is a good way to figure out what kind of content you need to produce and where you need to produce it.

When in doubt, ask!

In the Getting Found post in this series, we talked about the questions cusrtomers ask you as a great place to get keywords. This is also a great plce for content ideas. What questions do your customer ask you? When you’re at conferences or other events where your customers congregate, what questions do you hear people asking speakers or other vendors? As a speaker, I always ask my workshop attendees to tell me their biggest challenges, so I have fodder for blog posts, webinars, and podcasts in the future.

Interview your customers. If you’re not sure what to ask them have a look at your value proposition and circle your assumptions, then validate those assumptions with your cusomters. Google survey is a really easy tool, as is mailchimp for keeping email lists. Use these tools to ask your customers what they need help with!

Quality trumps Quantity

And don’t panic if you don’t have a huge base to work with. The Lean business development model recommends talking to 50 potential customers to find out if your business idea is solid. User experience designers often only interview 6-10 ysers to find out if their ideas address user needs. The average number of supporters it takes to fund a successful kickstarter camapign? Only 100!

You don’t need a huge customer base to do well, if your customers love you. How will they love you? Deliver content with TNT: that generates Trust, that targets their Niche concerns, and that Teaches them something, that helps them

The same principle applies to your content: if all you can reasonably manage is one blog post a month, then write one a month, but make sure it is of the higest possible quality, and filled with TNT (Trust, Niche, Teach). Conisistency also trumps quanitity: a regular monthly podcast is a better idea than a podcast published sometimes weekly, sometimes biweekly, or sometimes not at all.

Consistency is important in the visual langauge you use as well: make sure you maintain a consistent use of your logo, the colours in your brand palette, and that the visual language in your photography and graphics aligns with your brand values and your user needs.

Build your editorial calendar

A mistake beginning publishers of content often make is basing their editorial calendar around generic, seasonal events. Base your calendar on user needs, or events important in the lives of your customers. In terms of frequency of different types of content, and keeping in mind the advice above (quality trumps quantity), an editorial publishing pattern that quickly build a great content library would be:

1 blog post per week
1 piece of feature content per month such as
- ebook, whitepaper, or report
- infographic
- a webinar
- a presentation, workshop, or speaking opportunity
3-7 social posts per week

Your editorial calendar should capture the publishing pattern you choose and the topics you will focus on.

One advantage of building your library using the pattern above is that at the end of a year of publishing, you will have enough content to publish a book. Self-publishing is a great way to get your content into the biggest search engine for experts in the world: Amazon.

Benefits, not features

Your content strategy is the backbone of your online communications whether you are able to content market or not. If you don’t think your writing skills are up to par, hire a copywriter: your content strategy provides the guidelines they’ll need to review so they can write for your business. And if in the end you decide that content marketing is not the most effective way for your business to get found, (see last month’s post for more details), sometimes being useful is all about using benefit-driven language in your communications rather than feature-driven language. If you take nothing else away, remember “Benefits, not Features” as your guide when writing copy for your sales and product pages.

And, print out and post this handy infographic that sums up the content strategy process.

<img class="alignnone size-medium wp-image-1136" src="https://canadiansmallbusinesswomen.files.wordpress.com/2015/02/selfy-photo.jpeg?w=300" alt="selfy photo" width="300" height="300" />