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Feb 22 2015

Where do content marketing ideas come from?

selfy photo

 

Most business people feel like surfing the internet these days is like trying to sip water from a firehose. It is overwhelming, and with so many businesses out there, online, your business can seem like a grain of sand on an endless beach.  How can a grain of sand stand out?  The simple answer is, Content Marketing.  What content to create is a harder question to answer.

In the last five instalments of this six part series I have walked you through the content strategy process which answers the questions:

1) Why does my business need to produce and publish useful, relevant content? Have a look at post number one, a content strategy primer, and post number two, which is all about getting started and defining your brand values.

2) Who do I target with this content (and where do I find them)? Have a look at post number three, which is all about understanding your target customers as users, and post number four, your social strategy SOS.

3) Where should I focus my efforts to get found? Have a read of Post Number 5, Getting Found by Search Engines.

Content Marketing is about using content to drive sales.  And if you do it right, it’s your best opportunity to stand out and make more money.  It is unqieuly suited to small business because smaller businesses are closer to their customers, with a greater ability often to engage in dialogue with customers and stay aligned with customer needs.  That dialogue is where you find out what content you should be producing.

Getting content ideas from your sales funnel

I never realsied, before becoming a business owner, that I would also need to be a salesperson.  But this is job number one for every small business owner, and content marketing is a great way to warm up your leads: it can help you to generate those leads in the first place and then move those leads down the sales funnel closer to purchase in a gentle, helpful, and purposeful way.

Your sales funnel is also a great place to look for content ideas.

Sales-Activity-Funnel

Are there places in your sales funnel, or in the greater value chain that surrounds your business, that your customers are getting “stuck”?  Understanding where your customers are stalled in the funnel is a good way to figure out what kind of content you need to produce and where you need to produce it.

 

When in doubt, ask!

In the Getting Found post in this series, we talked about the questions cusrtomers ask you as a great place to get keywords.  This is also a great plce for content ideas.  What questions do your customer ask you?  When you’re at conferences or other events where your customers congregate, what questions do you hear people asking speakers or other vendors?  As a speaker, I always ask my workshop attendees to tell me their biggest challenges, so I have fodder for blog posts, webinars, and podcasts in the future.

Interview your customers.  If you’re not sure what to ask them have a look at your value proposition and circle your assumptions, then validate those assumptions with your cusomters.  Google survey is a really easy tool, as is mailchimp for keeping email lists.  Use these tools to ask your customers what they need help with!

 

Quality trumps Quantity

And don’t panic if you don’t have a huge base to work with.  The Lean business development model recommends talking to 50 potential customers to find out if your business idea is solid.  User experience designers often only interview 6-10 ysers to find out if their ideas address user needs.  The average number of supporters it takes to fund a successful kickstarter camapign?  Only 100!

You don’t need a huge customer base to do well, if your customers love you.  How will they love you?  Deliver content with TNT: that generates Trust, that targets their Niche concerns, and that Teaches them something, that helps them

The same principle applies to your content: if all you can reasonably manage is one blog post a month, then write one a month, but make sure it is of the higest possible quality, and filled with TNT (Trust, Niche, Teach).   Conisistency also trumps quanitity: a regular monthly podcast is a better idea than a podcast published sometimes weekly, sometimes biweekly, or sometimes not at all.

Consistency is important in the visual langauge you use as well: make sure you maintain a consistent use of your logo, the colours in your brand palette, and that the visual language in your photography and graphics aligns with your brand values and your user needs.

 

Build your editorial calendar

A mistake beginning publishers of content often make is basing their editorial calendar around generic, seasonal events.  Base your calendar on user needs, or events important in the lives of your customers.   In terms of frequency of different types of content, and keeping in mind the advice above (quality trumps quantity), an editorial publishing pattern that quickly build a great content library would be:

  • 1 blog post per week
  • 1 piece of feature content per month such as
    • ebook, whitepaper, or report
    • infographic
    • a webinar
    • a presentation, workshop, or speaking opportunity
  • 3-7 social posts per week

Your editorial calendar should capture the publishing pattern you choose and the topics you will focus on.

One advantage of building your library using the pattern above is that at the end of a year of publishing, you will have enough content to publish a book.   Self-publishing is a great way to get your content into the biggest search engine for experts in the world: Amazon.

Benefits, not features

Your content strategy is the backbone of your online communications whether you are able to content market or not.  If you don’t think your writing skills are up to par, hire a copywriter: your content strategy provides the guidelines they’ll need to review so they can write for your business.  And if in the end you decide that content marketing is not the most effective way for your business to get found, (see last month’s post for more details), sometimes being useful is all about using benefit-driven language in your communications rather than feature-driven language.   If you take nothing else away, remember “Benefits, not Features” as your guide when writing copy for your sales and product pages.

And, print out and post this handy infographic that sums up the content strategy process.

For more resources and information on Content Strategy and to download a detailed description of what content strategy entails, go to analyticalengine.ca/resources or download a Content Strategy Info graphic at http://bit.ly/1qY9tYp.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant.  With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business.  Learn more about Christine at analyticalengine.ca

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Written by Dwania Peele · Categorized: Christine McGlade · Tagged: Analytical Engine, Brand Values, business owner, Canadian Small Business Women, Christine McGlade, consistency, content marketing, Content strategy, editorial calendar, entrepreneur, getting found, infographic, internet, niche, online, sales funnel, search engines, small business, small business development, social strategy sos, teaches, TNT, trust

Nov 11 2014

What the Heck is SEO and Why Does It Apply To Me?

Malene Jorgensen

 

If you are a business owner with a website, you may have heard the words “search engine optimization” or SEO. Chances are that you ignored the words when you heard them, because you wanted to focus on your business, your own product development and making sales. And I don’t blame you. But SEO is something you should focus on if your business operates primarily online. If you have an e-commerce store, for example, search engine optimization is a must.

So, what is SEO?

When a person opens a browser and starts searching for something, the person will use certain keywords to find what they are looking for. If you have taken SEO into account when crafting your content, chances are that your website may show up on page one in Google, Bing or Yahoo. SEO is a term that describes various techniques to optimize your content for search engines.

You can’t just create a website and expect to be on the first page of search results, when you search for your website’s name. Unfortunately, you are competing with thousands of other websites with similar names, content, articles and so forth. You have to make your website original, unique and optimized. There are four major areas you can start focusing on right now; value, bounce rate, keywords and back-links.

One thing that search engines put weight on is value. In other words, the content on the website in question must provide valuable information for the readers. Value can include an interesting story, a captivating piece of journalism or an e-commerce store with products for sale. Even your product descriptions add value.

If your website isn’t offering anything of value or interest, people will quickly click back to the search to find another relevant site. When these users quickly bounce away from your page, Google will register the time spent on the site and compare it to the total amount of visitors. This percentage is called the bounce rate. If you have a high bounce rate, search engines may believe that you are misleading readers with your website, claiming you are offering certain content when you are not. You can track your bounce rate on individual pages and articles using Google Analytics.

To improve your bounce rate, you should write valuable content. This is why integrating a blog is so important. It will help give you exposure in search engines, which is an excellent form of marketing. A blog will also give you an opportunity to share value in other ways than just your products or services.

One way to improve your bounce rate is to use keywords to improve your exposure. If you are writing a travel blog about Florida and have a lengthy article about hotels, you want the phrase “Florida Hotels” to be 4 to 6 percent of your overall article – or other relevant key-phrases depending on your article direction. Because this phrase is a higher percentage than other phrases you may have used to craft your article, Google will pick up on this and rank it accordingly. If someone is searching “Florida Hotels,” chances are your site will rank well. Keep this in mind when crafting blog articles.

Lastly, you want to build up some back links organically. This goes back to the concept of value. If another website finds your content to be useful or valuable, they will link to your articles from their sites or social media accounts. This link is called a back-link; it links back to your website. The more back-links you have, the more search engines will think that your content is useful and valuable to people.

Unless you are writing on a very specific topic, you will have to put in hours of work to rank well in search engines. You are competing with websites that have been in search engines for years. But don’t put all of your energy into search engine optimization.

Yes, search engine optimization is important, but don’t think that adding 1000 back-links will secure you a top spot in Google. Since the beginning of 2011, Google has released 25 different algorithm changes that have had some major impacts on traffic for major websites. Back-links may be important in one update, but less important in another.

To ensure a great spot in Google, it really comes down to your readers. Make sure you are giving them valuable and usable information that is worth reading and exploring. Only then will you see the results that you have worked so hard to get.

Malene Jorgensen is an entrepreneur, author and speaker. Jorgensen is passionate about online content, blogging, online business development and e-commerce. She owns an international media publishing company and a design studio. Jorgensen has written several books that are sold in over 50 countries. She is also obsessed with coffee and Twitter. You can reach Malene Jorgensen at Website | LinkedIn | Twitter | Instagram 

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Written by Dwania Peele · Categorized: Malene Jorgensen · Tagged: bounce rate, business development, Business Woman, Canadian Small Business Women, content, copy, entrepreneur, keywords, Malene Jorgensen, marketing, online content, search engine optimization, search engines, SEO, small business, small business development, small business owners, value, websites

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