websites Archives - Canadian Small Business Women

May 21 2015

Can you grow your business on passion alone?

Not everyone is as lucky as Dries Buytaert. Buytaert invented the open source content management platform called “Drupal”. Lots of universities and government websites are built using Drupal; it’s a bit like WordPress only more complex and arguably, more powerful.

I’m not suggesting that Dries is lucky to be successful: he’s a brilliant computer scientist and an even better businessman, having leveraged his opensource platform into a multi million dollar business called Acquia. This wasn’t the lucky part. He is lucky because he stared out by simply doing what he loved, and what he was good at: writing computer code. Dries Buytaert invented Drupal when he was a student, living in Antwerp in a dorm. He wanted to build a message board to exchange messages and meetups with dorm mates, and he couldn’t find anything that met his needs, in 2000, when there really wasn’t such a thing as social media. This is eerily similar to the Facebook story: sometimes genius consists of building the thing you need, because no one has built it yet, and then it turns out that millions of others need it too.

Buytaert is lucky because he was able to follow a relatively simple path as an entrepreneur, the kind of “dream” path that any entrepreneur would strive to follow: he built something that he wanted, and it turned out to be something that lots of other people wanted. He did what he loved, and it turned out that other people are willing to pay for it (or, in the case of open source, are willing to contribute to its success in a way that allows him to monetise it).

The perfect business formula

It’s not easy to find that perfect formula in business: we often go into business for ourselves because we just want to do what we love, until the reality of buying groceries hits home and, often at some point in the first year, we have to take a step back and ask ourselves some tough questions. Questions like: who is my ideal client? What is my niche? How can I best make money and grow my business?

There was a saying that I heard often when I was promoted into management during my relatively short time working inside a medium-sized organisation and it is “what got you here won’t get you there”. What that saying means is, everything that I might have done to rise through the ranks to a get a management position, wouldn’t be any of the things that would make me a good manager.

I have been reflecting a lot on this saying lately, as it has been slowly dawning on me that everything I knew about making money as a freelancer – what I have been for most of my career – is not much good to me as a small business owner. For example, one thing we tend to do as freelancers is say yes every job that comes along. And that is no way to run a business!

Identifying your niche as a business

The question we need to ask ourselves, especially if we are consultants, coaches, or running a small shop that provides a service of some kind is: what are the jobs we should be taking? Because there is a tendency when you start a service-or-expertise based business to start quite broad. But you learn over time that you need to go much more narrow, and in fact you need to have the courage to say no to some clients.

I was recently reminded of the book “Good to Great” by Jim Collins. Collins talk a lot about change in the book, and what it takes for a company to grow from a good company into a great company. He says there is no magic pill, but there is, in some sense, a magic formula, illustrated by one of the most useful Venn Diagrams I have ever seen, and here it is:

It shows so clearly where the magic formula lies: it shows what happens when, like Dries Buytaert, you can find that sweet spot where Passion (doing what you love) intersects with Ability (doing what you’re good at) and the Market (doing what people will pay for). That middle part of the diagram is your niche as a business, where you uniquely can make a difference, and make money.

This is a great tool to map your business against, and it will become part of my annual ritual to make sure I list all of our passions as a business, all of our capabilities, and what I’m seeing the need for in the market, against this diagram to make sure that I’m narrowing down the field of the ideal job, and the ideal client, and having the courage to say no to the less than ideal clients.

And, of course, making sure that all of my marketing language reflects the needs of my ideal client: the more we think through this puzzle, the more targeted we can be in our language, blogs, and social media. And this can only mean more of the right clients and less of the wrong.

For more resources and information on Content Strategy and to download a detailed description of what content strategy entails, go to analyticalengine.ca/resources or download a Content Strategy Info graphic at http://bit.ly/1qY9tYp.

Christine McGlade is a Business Analyst, Content Strategist, and Usability Consultant. With over 25 years experience in the media business, Christine helps small business, social enterprise, and Not for Profits how to leverage the power of the Internet to grow their business. Learn more about Christine at analyticalengine.ca

Jan 21 2015

SEO: Getting Found by Search Engines

In the fourth post in this series, I described social strategy: which social platforms you may want to prioritise for your business, depending on your conversion funnel. Over the next 2 months of this series, we’ll finish fleshing out the remaining pieces of the content strategy puzzle, and this month we’ll tackle a murky and mysterious area: search engine optimisation.

There are 6 basic ways to get your business found online, and while each one is important and some of them are closely connected, how you prioritize them and which one(s) you focus your time and money on depends on the way your target users are seeking your type of product or service, and the value of a conversion for your business.

The Six Basic Ways to Get Found

1) Directory Listings

2) Advertising (I’m referring to Google Adwords or Google display ads)

3) Having a Social Media Presence (covered in post 4)

4) Inbound Links

5) Content Marketing

6) Organic SEO or search engine optimisation

Organic SEO encompasses all of the other tactics to a greater or lesser degree, so it will be our focus for this article. And organic SEO is almost synonymous with, or at least shares many tactics of, content strategy itself. In fact, one of the primary reasons to have a good content strategy is so that your digital business will get found, because the bottom line is without content, you will not get found.

The intersection of organic SEO, content strategy, and usability or user experience design is a sweet spot where you will get found, get customers, and make money. We’re going to talk a lot about the keyword aspect of organic search engine optimization because it is a great way to focus in on the words and phrases that will best target your users and help them to find you. Getting found using organic SEO is all about search engines like Google, so it’s worthwhile to describe very briefly how Google works.

How does google work?

Google’s mission statement is to organize the world’s information and make it universally accessible and useful. In order to do this, they have what are called Search Spiders: these are little bits of computer code that “crawl” the Internet, scanning pages as they go.

Google has an algorithm that then ranks each and every page; giving it what Google calls “page rank”. Page Rank is based on multiple factors that only Google really knows, but they are things like:

Does this read like real content or does it sound false or fake?
Are there certain words that are used enough times (2-7% of the time) so that we, the robotic spiders, can guess what this page is about?
Does anyone else on the Internet, especially sources that have a good page rank and therefore good reputation, link to this page?
Does this page load quickly?

Then, when a user searches for, say, “Content Strategy”, Google’s algorithm looks for all the pages that it ranked as top quality for the words “Content Strategy”, and it serves them up on the Search Engine Results Page or SERP.

The goal of getting found online is ultimately to be there on the first page of Google’s search results when people are searching for the kind of product or service you offer. Very few people will ever look on the second page of Google, and in fact, very few people will ever venture beyond the first 3 results served.

Keyword Optimisation: the basics

To drive traffic and develop a relationship of trust with your customers, you really must create relevant, helpful content. But optimising that content for keywords is an important and useful practice, because it will increase your visibility in search and it will also help you focus your content. What this means is that you need to choose a word or short phrase that represents what you believe your target users might be typing into Google’s search box when they are searching for your product or service. You need to imagine what words THEY would use. Then, you need to make sure that those words comprise 2-7% of the text on the page you are optimising. Every page on your website should be optimised for one keyword (or keyword phrase); this keyword should appear in the URL for the page, the page title, in the body copy of the page, even in any image descriptions on the page.

There are lots of simple places to look to figure out what keywords you might use to focus on in your blog posts, landing pages, and product pages.

Look on competitor websites and see what kinds of words they are using to describe products and services similar to yours

Listen to your customers: what words do they use to describe their problems, their solutions, and their needs?

Type your ideas into Google and see what alternatives appear as you type

Look at the bottom of the SERP or search engine results page; you will see further variations there

Each page should also have 4-6 secondary keyword variations, so as you are doing this research, try to group keywords and phrases and their close variations together on a spreadsheet so you have lots of options when it comes time to write your blog posts, landing pages, or other site copy, and try to include location as keywords if your product or service is local. Imagine your website as a series of landing pages: every product page, every post, should be created and written with keywords in mind.

Keyword optimisation is something you should do on your website even if you are not blogging!

Inbound links

When we talk about inbound links, it’s really important to distinguish these links from the links that you might put on your website, between pages or linking out to other websites. When we say inbound links we’re not talking about the links ON your pages, we’re talking about the links TO your pages, FROM other websites

Inbound links are as important as keyword optimisation as far as helping your pages to rank well for Google. They are especially important if your conversion funnel is more weighted towards passive discovery rather than active discovery and they are critically important if your service is consultation, thought leadership, expertise, or education.

The easiest way to get inbound links is to submit your site to directories; while some directories cost money and therefore give you what is called a “no follow” link, they are still really important if you are a very active discovery type of business or to build your credibility as might be the case, for example, with being listed by your community’s Better Business Bureau.

However, if you are more of a passive discovery business where customers require multiple touch points before they make a buying decision, you need to use content to generate trust and develop the relationship, much in the way a traditional salesperson might do. This is where Content Marketing in the form of blogging, white papers, report, eBooks, videos, or info graphics can serve double duty. They can be keyword optimised to drive organic search traffic, but they also provide you with key pieces of content that can be leveraged to obtain inbound links from Influencers.

Influencer ‘Backlinks’

What is the ecosystem surrounding your product or service, the community? Who in that ecosystem influences your customers’ buying decisions? Making contact with these bloggers or businesses online and making them aware of content you might have that might interest their users is a great way to develop a mutually beneficial relationship with them, one in which they might link to your valuable content, giving you a valuable inbound link or ‘backlink’, and you will have access to their audience and may drive some of that traffic to your site.

Advertising

Google adwords can be an extremely inexpensive way to catapult your website onto the front page of Google in the form of an ad. Paying for advertising will not improve your website’s organic search ranking, but it will help you get your brand in front of consumers while you build your content marketing bench strength, and it is an excellent research tool, enabling you to really finesse your keywords and see very clearly what words to drive traffic and conversions. You need to figure out the balance between advertising spend, which can be very low, and organic spend. To do a good adwords campaign, you need continuity between your keywords, ads, and landing pages, so there is no way around having good, focused content on your website, but sometimes one really good ad & landing page can drive more traffic than a whole bunch of blog posts, so it can be a good idea to advertise early in your content marking lifecycle so you can drive immediate traffic while you build you bank of landing pages.

While there are no hard and fast rules, the 70/10/10/10 rule outlined in this chart can help you to prioritise your efforts:

On this chart, I’m assuming that active discovery means your users need very few touch points with your brand before they buy, whereas passive discovery means they need more touch points before they buy. If you need a refresher on active vs. passive discovery, have another read of last month’s post in this series. You can use the chart above to prioritise you SEO efforts behind specific tactics that will make the biggest difference, the most efficiently.

What we haven’t covered

This series is about content strategy, but when it comes to very thorough SEO, there are issues that impact on your ability to get found that are more technical in nature. The easiest and most important one to address is the speed of your webiste. Your pages should never take more than a couple of seconds to load. The bottom line for SEO is that if your site is reasonably fast and you have authentic, focused content, you have a great base on which to build your SEO.

Next month, the last in this series, we’ll cover Content itself: what are the options in how you can most effectively and inexpensively generate the kind of content marketing that will move your digital business into the spotlight.

Dec 11 2014

Is Engagement On Social Media A Return On Your Investment?

When people talk about social media marketing, there seems to be a focus on what you are getting in return. How is your timely investment measured? How is that investment related to sales? Some people tend to believe that just because you start sharing links on Facebook and Twitter, you will make money. Sure, there are success stories of people making lots of money online with their businesses, but this is far from the norm.

In other words, just because you are sharing links to your e-commerce store or your online products doesn’t mean you will see any returns on this investment. Instead, you may need to change your view of social media marketing all together to see just how useful it can be.

It really isn’t about how many products you sell every time you share a link. Instead, it is about the relationships you create on the network and about how you continue to nurture them. The investment really comes down to the engagement you have on these networks. If you start conversations, chances are that you will gain some loyal customers. So, when you do end up releasing a new product or service, people are more likely to invest in them if they are suited for their needs.

If you have thousands of followers who are excited about your business and you aren’t seeing any purchases, the problem may not be with your social media marketing. One common problem I stumble upon often is that people will disregard their Twitter or Facebook followers because they aren’t seeing any sales. But your social media marketing efforts may be paying off. The followers may be coming to your website – which is the goal of social media marketing – but they are turned off by your website. Then, they leave again without making a purchase.

You can find out whether this is a problem by implementing an analytics system to your business website, so you can see how many people are coming from Twitter or Facebook. You need to analyze all the steps in your social media strategies to determine what isn’t working. Only then can you find your social media success – and see the returns on your timely investments.

Malene Jorgensen is an entrepreneur, author and speaker. Jorgensen is passionate about online content, blogging, online business development and e-commerce. She owns an international media publishing company and a design studio. Jorgensen has written several books that are sold in over 50 countries. She is also obsessed with coffee and Twitter. You can reach Malene Jorgensen at Website | LinkedIn | Twitter | Instagram

Nov 11 2014

What the Heck is SEO and Why Does It Apply To Me?

If you are a business owner with a website, you may have heard the words “search engine optimization” or SEO. Chances are that you ignored the words when you heard them, because you wanted to focus on your business, your own product development and making sales. And I don’t blame you. But SEO is something you should focus on if your business operates primarily online. If you have an e-commerce store, for example, search engine optimization is a must.

So, what is SEO?

When a person opens a browser and starts searching for something, the person will use certain keywords to find what they are looking for. If you have taken SEO into account when crafting your content, chances are that your website may show up on page one in Google, Bing or Yahoo. SEO is a term that describes various techniques to optimize your content for search engines.

You can’t just create a website and expect to be on the first page of search results, when you search for your website’s name. Unfortunately, you are competing with thousands of other websites with similar names, content, articles and so forth. You have to make your website original, unique and optimized. There are four major areas you can start focusing on right now; value, bounce rate, keywords and back-links.

One thing that search engines put weight on is value. In other words, the content on the website in question must provide valuable information for the readers. Value can include an interesting story, a captivating piece of journalism or an e-commerce store with products for sale. Even your product descriptions add value.

If your website isn’t offering anything of value or interest, people will quickly click back to the search to find another relevant site. When these users quickly bounce away from your page, Google will register the time spent on the site and compare it to the total amount of visitors. This percentage is called the bounce rate. If you have a high bounce rate, search engines may believe that you are misleading readers with your website, claiming you are offering certain content when you are not. You can track your bounce rate on individual pages and articles using Google Analytics.

To improve your bounce rate, you should write valuable content. This is why integrating a blog is so important. It will help give you exposure in search engines, which is an excellent form of marketing. A blog will also give you an opportunity to share value in other ways than just your products or services.

One way to improve your bounce rate is to use keywords to improve your exposure. If you are writing a travel blog about Florida and have a lengthy article about hotels, you want the phrase “Florida Hotels” to be 4 to 6 percent of your overall article – or other relevant key-phrases depending on your article direction. Because this phrase is a higher percentage than other phrases you may have used to craft your article, Google will pick up on this and rank it accordingly. If someone is searching “Florida Hotels,” chances are your site will rank well. Keep this in mind when crafting blog articles.

Lastly, you want to build up some back links organically. This goes back to the concept of value. If another website finds your content to be useful or valuable, they will link to your articles from their sites or social media accounts. This link is called a back-link; it links back to your website. The more back-links you have, the more search engines will think that your content is useful and valuable to people.

Unless you are writing on a very specific topic, you will have to put in hours of work to rank well in search engines. You are competing with websites that have been in search engines for years. But don’t put all of your energy into search engine optimization.

Yes, search engine optimization is important, but don’t think that adding 1000 back-links will secure you a top spot in Google. Since the beginning of 2011, Google has released 25 different algorithm changes that have had some major impacts on traffic for major websites. Back-links may be important in one update, but less important in another.

To ensure a great spot in Google, it really comes down to your readers. Make sure you are giving them valuable and usable information that is worth reading and exploring. Only then will you see the results that you have worked so hard to get.